Known Limitations and Issues of Personal Desktop Delivery and Windows DVM Tools
- Last Updated Date: 19-Nov-2025
- Release: HyWorks v3.6+
Note
The known issues list is updated with every release. Listed below is the latest summary of issues.
| Bug ID | Description |
|---|---|
| 62339 | Windows Explorer crashes, and the desktop is inaccessible in the RDP session on Windows 11 25H2 after the Windows update KB5067036. Check workaround and permanent fix details here. |
| 24985 19564 |
The HyWorks Desktop Agent logs an error, "An invalid argument was supplied", after the IP address of a VM is changed. |
| 24930 | The VM scale booster does not create the required firewall rule for port 5672, which desktop agents use to communicate. The rule must be made manually if Windows Firewall is enabled on the VM scale set server. |
| 24000 | The latest VM scale booster v3.4.0.80 is incompatible with older versions of HyWorks controllers (v3.3-R3(13832) or lower). |
| 23975 | During installation, the VM scale booster does not generate appropriate logs if it is unable to configure AccopsMQ. |
| 23963 | If the Desktop Agent service is restarted during a recording session, the recorded file may become corrupted and fail to upload. |
| 23824 | Providing a user with administrative privileges does not work on VMs with a Japanese OS. |
| 23823 | The HyWorks Desktop agent cannot process a user with Japanese characters in their username, and the session logs out. |
| 23414 | When the HyWorks Windows DVM Tools are uninstalled, the firewall rules created for the built-in USB redirection driver are not removed; they must be removed manually. |
| 22385 | When DVM Tools are upgraded/repaired, the built-in USB redirection driver is uninstalled and reinstalled, requiring a reboot. |
| 22370 | While installing the latest DVM tools, the option to install the USB redirection driver is checked by default, even if the newest version is already installed. |
| 22027 | Upgrading the DVM tools may fail, or replacing the new binaries of integrated components, e.g., AUEM and recording modules, may fail when the upgrade is performed during a running session. Recommendations: Upgrades should be performed when no sessions are running on the VM. |
| 18844 | The DVM Tools installer enters a non-responsive mode momentarily during uninstallation. |
| 18102 | The VM Scale booster logs show the customization status as 'not initiated' even when the customization option is disabled. |
| 12906 | DVM Tools continues to receive upgrades even when it is failing at the desktop end. |
| 7292 | HyPrep logs may not have appropriate logs for the following failures, which may be leading to faster resolution of problems: 1. The domain joining user does not have adequate permissions to join the machine to the domain. 2. The domain mentioned is not correct. |
| 7289 | HyPrep does not change the SIDs on customization. Workaround: Use Sysprep if it needs to change the SID. |
| 7288 | HyPrep does not change locale and time zone. Workaround: Use Sysprep if the SID needs to be changed. |
| 7105 | Sysprep fails after you remove or update Microsoft Store apps that include built-in Windows images. Reference: [Sysprep fails with Microsoft Store apps - Windows Client. |
| 536 | The USB cleaner utility attempts to remove system devices but fails due to permissions. |
Detailed Information on Issues
VDI62339
-
Summary of Issue: Windows Explorer crashes, and the desktop is inaccessible in the RDP session on Windows 11 25H2 after installing KB5067036.
- Affected Operating System: Windows 11 25H2 with Windows update KB5067036
-
Root cause: This occurs due to a conflict with the built-in USB redirection driver.
-
Workaround: Uninstall the Built-in (Eltima) USB Redirection Driver (v10.0.2520.0) module installed with DVM tools version 3.4 if not required.
-
Permanent Fix: The fixes are delivered with HyWorks DVM Tools v3.6-SP2. Link to release.