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Default Settings

Default Settings affect all registered devices and those that will be registered in the future across the HyWorks deployment in all organization(s).

Default Settings are the first layer of configurations, which can be overwritten by Group Settings (Second Layer) or Device Settings of a specific device.

The default setting can be configured from the section Devices > Devices > Default Settings, and it consists of configurations categorized and placed in the following tabs:

  1. Configuration
  2. Login Settings
  3. UI Controls
  4. Desktop Mode & Protocol
  5. Upgrade Settings
  6. Power Saving Mode
  7. Advance Settings
  8. Custom Links

Note

  • Default Settings will be available in Default organization only

  • Default Settings button will be available only if devices are not selected.

Configuration Tab

Screen Resolution

Screen Resolution configurations from Default Settings are obsolete now. Screen resolution for HyDesk devices has to be configured from individual device settings.

Volume

Administrators can set the default volume for all the devices using Volume options. The following devices will be unaffected if default settings are changed:

  1. Devices not inheriting Volume Settings, i.e., Device Settings of such devices are manually configured or set to User's Settings.

  2. Windows Clients: Assuming such devices are under users’ control, any such configurations are ignored.

Note

The Device Settings of a specific device can overwrite volume settings in Default Settings.

USB Redirection Driver

The USB Redirection Driver from Default Settings determines the default USB Redirection Driver to be used. The default configuration is Built-in.

The available options are Enhanced (Recommended for Shared Hosted Environments), Built-in (Should be used in dedicated virtual desktops), and none (in deployments with no USB redirection).

Important

  • Changes to the USB Redirection Driver require the device to be rebooted. Therefore, if any changes are made in Default Settings, all devices inheriting the USB Redirection Driver settings from Default Settings will be rebooted and configured with newly configured redirection drivers.

  • On Windows desktop clients, USB Redirection Driver would not require a machine reboot; only the HyWorks Client application will be restarted.

Refer to the article USB Redirection in HyWorks for details on USB redirection, published on the Support portal. Contact Accops Support for any specific information on USB Redirection.

Language

A language can be specified to be used along with the native language for newly registered devices so that the user logging in from the devices will have the option of two languages: one as native and another as language specified in the Default Settings dialog.

Changing the language in the Default Settings dialog does not affect the existing registered devices; the language is only specific to newly registered devices.

Note

  • The language configured in the Default Settings dialog does not force language settings to all the devices and/or does not overwrite any device-specific language selection by the user from the device's end or in device-specific settings.

  • Administrator can overwrite the device-specific default language from the Device Settings dialog.

  • Organizational level language configurations can be defined from Organizations -> Realm Settings. Please refer to the section Organizations for detailed information on language configurations.

Connection profile

Connection Profiles control the behavior of remote display connections from end-user devices to virtual applications and desktops based on the respective OS's protocol version and feature support.

Note

  • Administrator will be able to overwrite the device-specific connection profile from the Device Settings dialog

  • Administrator will be able to overwrite the Device Group-specific connection profile from the Device Group Settings dialog

Upload Banner Image

The settings are obsolete now. The new desktop client user interface does not use a banner, and for using a custom logo, please refer to the document Organization Settings.

Upload banner image can be used to insert a specific banner image on the device login screen. The inserted banner image will be available on all registered device's login screens.

Note

  • HyWorks v3.0 or later Clients do not use Banner images, so Banner Image configuration does not apply to v3.0 or later Clients.

  • Banner Image configuration will continue to work for v2.5 clients.

  • A custom image for the banner can also be uploaded which can be used as a banner for all the devices.

    • Supported File Formats for upload image: jpg, jpeg, gif, png.

    • Maximum File Size supported for upload image: 4 MB.

    • Image Dimensions supported is 700 X 175.

Login Settings

Automatic Login

Automatic login configuration enables the automatic connection to the configured Desktops.

  1. Set Credentials: Devices will be automatically connected to configured Desktops using the credentials set by the Administrator in Default Settings/ Device Settings

  2. Ask Credentials at First Logon: Users will be displayed with a default login screen on the first login. On successful login, the provided credentials will be cached. The same credentials will be used to automatically connect to the configured Desktops from the next device reboot.

  3. Windows Login: Configured Desktops will be connected to the devices without any credentials, and users will need to provide credentials in the remote session.

    Warning

    Windows login does not work with NLA (Network Level Authentication) enabled on virtual desktop VMs.

Important

  • All auto login setting changes require the device to be rebooted.

  • Enabling Auto login settings in Default Settings with the option 'Reboot the device(s) now, all connected user(s) will be disconnected ' will cause all devices inheriting the Auto login settings to reboot. The default Auto login configuration in Device Settings is 'Inherit,' which means all registered devices will be rebooted and configured with auto-login settings.

  • Devices that be registered later to HyWorks Controller will also start using the Auto login settings due to Inherit configuration of Auto login in Device Settings.

UI Controls

UI controls help to customize UI components on the HyWorks Client Login screen.

UI Control configurations are provided on the HyWorks Controller to prevent accidental changes in HyWorks Client configurations or to hide information from end users.

UI Controls which can be shown or hidden:

  • Shutdown Button: If unchecked, the endpoint client user interface will not show the Shutdown button.

  • Settings Button: If unchecked, the endpoint client user interface will not show the Settings button.

  • Info Button: If unchecked, the endpoint client user interface will not show the Info button.

  • Network Settings: The endpoint client user interface will not show the Network Settings button/ section if unchecked.

  • Legacy Option

    • Accops Logo: The endpoint client's user interface will not show the Accops logo on the client screen if unchecked. This setting does not apply to the new user interface of the endpoint client.
  • Remember Me: If unchecked, the endpoint client user interface will not allow the credentials to be remembered.

  • Virtual Keyboard: The endpoint client user interface will not show the virtual keyboard button if unchecked.

  • USB Driver: If unchecked, the endpoint client user interface will not show the USB driver button. This invokes the section where the user can choose to select/ unselect plugged USB devices to be available in the remote session.

  • Connection Over WAN/Internet: This controls whether the user should be shown the option of Connection over WAN/Internet.

  • New UI Controls added in v3.4-SP2: These controls were recently integrated with HyWorks Controller v3.4-SP2 or above. To work, you will need the latest Workspace clients.

  • Show Battery Indicator: Enabling this option will control the visibility of the battery indicator on the endpoint, which is important in KIOSK mode. Endpoint client v3.2.8.418 or greater is needed to support this function. This option applies only to Windows-based desktop clients.

  • Launch Client In Maximized View: If enabled, the client will open in maximized mode. Applicable for Windows-based desktop clients only.

  • Show Session Logoff Option During Client Logout: The default client behavior prompts the user with an option to log off (remove) all associated hosted sessions. The option controls the behavior; if unchecked, the client will only be shown an option to log out. Continuing to log out will clean up all associated hosted sessions by default.

  • Enable Auto-removal of User-session on Single Session Disconnect: The default client behavior is to show a prompt for session removal with a timer on disconnection of the desktop session when the user has only one desktop assignment. This option will control this behavior. If it is unchecked, then the client will not remove the user session on disconnection of only the assigned desktop.

  • Auto-removal timer on single session disconnect: If the above setting is enabled, then the admin can also control the auto-removal duration using this setting.

  • Change Password: To control whether the option to Change Password should be shown.

UI Controls that can be password protected: End-users must provide a configured password to access these configurations on the client UI.

  • Shutdown Button

  • Settings Button

  • Virtual Keyboard

  • USB Driver

  • Mode Change

Desktop Mode & Protocol

Desktop Mode enables the administrator to configure the default desktop mode for different endpoint devices. The default configurations of desktop mode in Default Settings are as follows:

  • HY1000: KIOSK

  • HY2000: KIOSK

  • HY4000: KIOSK

  • macOS Client: Desktop

  • Ubuntu Client: KIOSK

  • Windows Client: Desktop

  • Windows on-demand Client: Desktop

Note

  • Desktop Mode configurations in Device Settings are set as \'User Settings\' which means whatever desktop mode the user is currently using will be kept as it is and will not be changed; thus, changing Desktop Mode configurations in Default Settings will not affect the devices.

Important

  • Any changes in Desktop Mode configurations will require devices to be rebooted (if the device settings are being changed). So the administrator must be careful while making changes in Default Settings as all devices inheriting Desktop Mode configurations will be rebooted which may cause running sessions to be disconnected.

  • On Windows clients, desktop mode changes are not supported from the HyWorks Controller management console. However, desktop mode can still be changed on Windows machines from HyWorks Client login screen and secret key combinations

Display Protocol enables the administrator to configure the default Display Protocol for different endpoint devices. The default configurations of Display Protocol in Default Settings are as follows:

  • HY1000: Default Display Protocol v10 (Applicable protocol - Display Protocol v10)

  • HY2000: Display Protocol v8 (Applicable protocol - Display Protocol v7/V8)

  • HY4000: Display Protocol v8 (Applicable protocol - Display Protocol v7/V8/v10)

  • macOS Client: Default Display Protocol v10 (Applicable protocol - Display Protocol v10)

  • Ubuntu Client: Display Protocol v8 (Applicable protocol - Display Protocol v7/V8/v10)

  • Windows Client: Windows Default (Applicable protocol - Windows Default)

  • Windows on-demand Client: Windows Default (Applicable protocol - Windows Default)

Older platforms are moved to legacy platforms; select the Legacy Platforms checkbox to view and edit desktop mode and protocol for the following legacy platforms:

  • HY3000:

    • Desktop Mode: KIOSK

    • Display Protocol v8 (Applicable protocol - Display Protocol V8)

  • HY3020:

    • Desktop Mode: KIOSK

    • Display Protocol Windows Default (Applicable protocol - Windows Default)

Upgrade Settings

Administrators can enable automatic upgrade of devices by selecting Auto Update Client.

Once enabled, devices will download and install the latest hot-fixes whenever available on the HyWorks Controller.

By default, Auto Update Client is not enabled to avoid any accidental updates on registered devices.

Enabling Auto Update Client will upgrade the HyWorks Client application on the device, and the following types of devices will be affected:

  • Newly registered devices

  • Devices currently inheriting the Auto Update Client settings from Default Settings.

Note

  • Devices will be updated only when clients are currently in an idle state (Not having any running desktop sessions)

  • The upgrade may reboot devices

Power Saving Mode

Enabling Power Saving Mode on devices will automatically turn them off when the specified turn-off timeout limit is reached.

Enabling Power Saving Mode in Default Settings will affect the following type of devices:

  • Newly registered devices

  • Devices currently inheriting the Power Saving Mode settings from Default Settings

Power Saving Mode does not turn off the devices if:

  • The session is running on devices.

  • Devices are configured with Automatic Login.

  • The user is actively operating on the devices (Mouse and Keyboard events are being observed)

  • The device model is a Windows client i.e. HyWorks client running from user desktop

Advanced Settings

Enable or disable Remote Shell and Remote Control on devices from Advanced Settings. The options available in Advanced Settings are:

  • Remote Shell: It allows administrator to enable/disable the SSH on the devices and thus affects only HY3000, HY2000, HY4000 and Linux Clients only.

    Once enabled administrator will be able to SSH to specific device with root credentials and provided password (If not specified default password will be set, contact Accops Support for default password). The option provides administrator to work on devices in case of any issues or specific configurations.

  • Remote Control: It allows administrator to enable/ disable VNC on the devices and thus applies to HY3000, HY2000, HY4000, and HyWorks Client on Accops OS only, HyWorks Client installed on Ubuntu OS i.e. Linux Client will require manual installation of VNC servers on system to make this option work.

    Once enabled administrator will be able to view and work on devices remotely using VNC viewer. The option provides administrator to work on devices in case of any issues or specific configurations.

    By default, the options are disabled.

Below is the list of Devices which support Remote Session - Advanced Settings configurations:

Remote Shell:

  • HY2000

  • HY3000

  • HY4000

  • Linux Clients

Remote Control:

  • HY2000

  • HY3000

  • HY4000

  • Linux Clients

Note

  • Advanced Settings configurations come into effect after reboot of endpoint devices and thus changing the configurations will reboot the devices, without prompting the user on it and thus should be configured cautiously.

Some organizations have web applications which must be made available to end-users all the time even when they are not able to access assigned desktop or applications. Such URLs can also be managed from Devices page and published on HyWorks Clients.

On clicking on these URLs, HyWorks Client launches default browser of the system, opens the published URL. Publish such URLs for all Devices from Custom Links page.