Skip to content

HyWorks Installation Overview

Objective

The installation section explains how to install various modules of the Accops HyWorks product suite, including the necessary software, detailed installation steps, and troubleshooting.

Installers

Multiple modules communicate with each other in typical Accops deployment and thus should be installed with appropriate configurations and strategy. Several factors like concurrency, delivery aspects, etc can decide the deployment, installation, and configurations.

Below is the list of modules that come under the HyWorks suite and can be installed in the HyWorks deployment:

  1. HyWorks Controller: The HyWorks controller setup can be used to install the following modules:

    1. HyWorks Controller Service: The core of HyWorks Controller, which performs most of the brokering and management tasks for a typical VDI deployment.

      1. HyWorks Licensing Service: This gets installed automatically with HyWorks Controller Service, which is responsible for managing the licensing.

      2. HyWorks Upgrade Service: This gets installed with HyWorks Controller Service and is required for the automatic upgrade of HyWorks DVM tools.

      3. HyWorks Monitoring Services: The Monitoring Service collects system performance data from the Windows server hosting HyWorks Controller or Session Host Server and reports to the HyWorks Controller service.

    2. HyWorks Controller Management Console: Web interface to manage HyWorks resources and configurations.

      1. Management Console for Administrator.

      2. RMS Portal for reservation management.

    3. HyWorks Reservation Management Service for HyLabs.

    Note

    • HyWorks Controller, Management Console, and RMS service can be installed on the same server or different servers.

    • When being installed on different servers, RMS service and Management Console are installed on the same server and HyWorks Controller on different servers.

  2. Session Host Server: This component has to be installed on Windows servers to be configured for multi-user session host servers. Once installed on supported Windows servers, one server will provide sessions (desktop or application) to multiple users. When installed, the following components are installed automatically:

    1. HyWorks Session Host Agent: Service to facilitate user sessions and session management.

    2. HyWorks DVM Tools - Lite: Service for multiple functions including desktop customization.

    3. Accops User Experience Manager: Service used to monitor and control application and session attributes as per configuration.

    4. Accops Server Session Extensions: Used for PDF Printing, File transfer, clipboard control, etc.

    5. Built-in USB Direction (Server-side module, Optional): Required for USB redirection from endpoint to servers.

  3. HyWorks DVM Tools: Similar, to the session host server, Accops HyWorks DVM Tools are installed on desktop class systems to configure them for consumption as personal desktops in HyWorks. The following components are installed automatically with HyWorks DVM Tools:

    1. HyWorks Desktop Agent: Component required for system customization, user session management, and multiple other tasks.

    2. Accops User Experience Manager: Service used to monitor and control application and session attributes as per configuration.

    3. Accops Server Session Extensions: Used for PDF Printing, File transfer, clipboard control, etc.

    4. Built-in USB Direction (Server-side module, Optional): Required for USB redirection from endpoint to servers.

  4. Hyper-V Connector: To be installed on Microsoft Hyper-V and SCVMM servers to enable them as providers or connectors in HyWorks. Hyper-V Connector receives commands for provisioning, power operations, and other tasks from the Controller and executes on Hyper-V or SCVMM servers.

  5. Accops VM Scale booster: Used for reducing communication overhead on HyWorks Controller and thus improving performance and helping in scale.

  6. Scheduler and Action Processor: Windows services, usually installed on HyWorks Controllers enable functions of automatic power management of session host servers, scheduled actions, and notifications in sessions. When installed on Windows servers, the following components are installed:

    1. Accops HyWorks Scheduler: Having two components Scheduler Worker and Scheduler Service. It receives plan inputs from the HyWorks Controller and as per schedules puts the respective plan into the queue for execution.

    2. Accops HyWorks Action Processor: Receives plan to be executed and implements the plan.

  7. Session Recording Manager: To be installed on Windows Servers, to be designated as Session Recording Manager. It installs the following sub-components:

    1. Session Recording Aggregator: Receiving and managing recordings from desktop agents.

    2. Session Recording Manager Service: Listing and streaming uploaded recordings on the HyWorks Management Console.

Document Flow

Now basic information on HyWorks modules is provided, the document ahead will have information on the installation of these components. The installation instructions for each of the following components will be provided under the following sub-sections:

  • Prerequisites: Listing the hardware/software to be installed before installing the respective component.

  • Fresh Installation: Listing step-by-step process to install the module for the first time.

  • Maintenance: Process to repair/ upgrade respective modules.

  • Troubleshooting: Section for providing any specific troubleshooting steps.