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Accops HyWorks 3.6 Knowledge Center

Troubleshooting

Accops HyWorks 3.6 Knowledge Center

Release Notes
Release Notes
- Release 3.6-HF1.1
  Release 3.6-HF1.1
- Release 3.6-HF1
  Release 3.6-HF1
- Release 3.6
  Release 3.6
- Release 3.4-SP2-HF2
  Release 3.4-SP2-HF2
- Release 3.4-SP2
  Release 3.4-SP2
- Previous Releases of HyWorks
  Previous Releases of HyWorks
  - Previous Releases
- Known Issues in HyWorks
  Known Issues in HyWorks
Getting Started
Getting Started
- Product
  Product
- Workflow
  Workflow
  - Overview
  - Planning
    Planning
    
    Network Deployment
    
    Sizing
  - Pre-requisites
  - Installation
  - Session Delivery
    Session Delivery
    
    Workflow
    
    Supported OS Versions
    
    Windows-based Delivery
    
    Linux-based Delivery
- Prepare Platform
  Prepare Platform
  - Virtualization Platform
    Virtualization Platform
    
    Prepare VMWare
    ESXi/vCenter
    
    Prepare Microsoft
    Hyper-V/SCVMM
    
    Prepare Nutanix Prism
    Element/Central
    
    Prepare Azure
    
    Prepare AWS
    
    Prepare Oracle
  - Gold Master Preparation
    Gold Master Preparation
    
    Prepare Windows Desktop VM
    Prepare Windows Desktop VM
    
    Supported OS
    
    Software Installation
    
    Configuration Changes
    
    System Performance Improvements
    
    Hypervisor Settings To Improve Performance
    
    HyWorks Controller Changes
    
    Prepare Linux Desktop VM
    Prepare Linux Desktop VM
    
    Supported OS
    
    Ubuntu
    Ubuntu
    
    Pooled Apps & Desktops
    
    Personal Desktops
    
    RHEL/Cent OS
    RHEL/Cent OS
    
    Personal Desktops
    
    Pooled Apps & Desktops
    
    Additional Configuration
    Additional Configuration
    
    Post OS-Installation Configuration
    
    Install Accops Dependency Packages
    
    Configurations and Environment Preparation
    
    Linux VDI Advance Configurations
    
    Troubleshooting and Basic HowTos
    
    Prepare Azure Desktop VM
- HyWorks Configuration
  HyWorks Configuration
  - Basic HyWorks Configuration
  - Windows based Desktops and Apps
    Windows based Desktops and Apps
    
    Personal Virtual Desktop
    
    Pooled Virtual Applications
    
    Pooled Virtual Desktops
  - Linux based Desktops and Apps
    Linux based Desktops and Apps
    
    Personal Virtual Desktop
    
    Pooled Virtual Desktops
    
    Pooled Virtual Applications
    
    Pooled Sessions Limitations
  - User Logon
- Next Level Configuration
  Next Level Configuration
  - Provisioned Desktop Customization
  - Client
Installation
Installation
- Overview
- Installation and Maintenance
  Installation and Maintenance
  - Controller
    Controller
    
    Prerequisites
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - Session Host Server - Windows
    Session Host Server - Windows
    
    Prerequisites
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - DVM Tools - Windows
    DVM Tools - Windows
    
    Prerequisites
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - Hyper-V Connector
    Hyper-V Connector
    
    Prerequisites
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - VM Scale Booster
    VM Scale Booster
    
    Prerequisites
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - Scheduler and Action Processor
    Scheduler and Action Processor
    
    Prerequisite
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting
  - Session Recording Manager
    Session Recording Manager
    
    Prerequisite
    
    Fresh Installation
    
    Maintenance
    
    Troubleshooting Troubleshooting
    Table of contents
    
    Installation Logs
Admin Guide
Admin Guide
- About HyWorks
  About HyWorks
- HyWorks Administration
  HyWorks Administration
  - Important Ports used by HyWorks
  - Management Console
    Management Console
    
    Overview
    
    Administrative Access
    
    Management Console Layout Overview
    
    Administrators of HyWorks
  - Role based Administration
    Role based Administration
    
    Overview
    
    Administrators
    
    Roles
    
    Role Privileges Comparison
  - System Settings References
    System Settings References
    
    Overview
    
    Controllers
    
    License
    
    HyWorks Backup Configuration
    
    SMTP Configuration
    
    Syslog Config
  - General Settings
    General Settings
    
    Advance Config
    Advance Config
    
    Overview
    
    Authentication
    
    Clustering
    
    Controller
    
    Desktop Management
    
    Desktop Pool
    
    Endpoint Management
    
    Licensing
    
    Provider
    
    HyLabs
    
    Session Management
    
    System
    
    UI Control
    
    Service Config
    
    Site Management
    
    Announcements
    Announcements
    
    Overview
    
    Management
- Licensing
  Licensing
- Authentication and Authorization
  Authentication and Authorization
  - Overview
  - Default Authentication and Authorization Configuration
  - Prerequisites for Adding an Authentication server
  - Authentication Servers Management
  - Monitoring Authentication Server Status and Failure Status
  - Failover Configuration for Authentication Server
  - Built-In Directory Server and Local User Management
    Built-In Directory Server and Local User Management
    
    Overview
    
    Users
    
    Groups
  - Registered User Management
    Registered User Management
    
    Overview
    
    View User details
    
    User Details for Troubleshooting
    
    Management Options
- Organizations and Multi-tenancy
  Organizations and Multi-tenancy
- Virtual Desktops &
  Application Delivery
  Virtual Desktops &
  Application Delivery
  - Overview
  - Provider Management
    Provider Management
    
    Provider Management
  - Personal or Single-session
    Desktop Delivery
    Personal or Single-session
    Desktop Delivery
    
    Overview
    
    Personal Desktop Delivery Model
    
    Desktop Pools
    Desktop Pools
    
    Management
    
    Examples of Desktop Pools
    
    Deployment Over
    Multiple Datastores
    
    Override Server Defaults
    
    Managing Personal Desktops
    
    Advance Configurations
  - Applications and Shared Hosted Desktop Delivery
    Applications and Shared Hosted Desktop Delivery
    
    Overview
    
    Supported Platforms
    
    Session Host Server Management
    
    Shared Desktop Management
    
    Server Team Management
    
    Server Team Load Balancing
    
    Applications Delivery
    Applications Delivery
    
    Overview
    
    RemoteApp &
    Old Shell Mode
    
    New Shell Mode
    
    MSIX App Attach
    
    Shared Hosted Desktop Delivery
    
    SHD and Application Delivery in Workgroup
    
    Session Host IP Virtualization
    
    Advance Configurations
  - Power Management
    Power Management
    
    Overview
    
    Configurations
    
    Workflow
  - Restrict Sessions to Client Groups
    Restrict Sessions to Client Groups
    
    Client Groups
  - Session Recording
    Session Recording
    
    Overview
    
    Configurations
    
    Workflow
    
    Recording Profile
  - Remote Support
    Remote Support
    
    Session Shadowing
    
    Remote Assistance
  - Session Management
    Session Management
    
    Overview
    
    User
    Session Management
    
    Shared Desktop
    Session Management
    
    Personal Desktop
    Session Management
- Controller High Availability
  Controller High Availability
- Controller Housekeeping
  Controller Housekeeping
- Policies - Control &
  Experience
  Policies - Control &
  Experience
  - Connection Profiles
    Connection Profiles
    
    Overview
    
    Connection Profile Attributes
    
    Connection Profile Management
  - USB Profiles
  - Desktop Policies
- Devices Management
  Devices Management
  - Overview
  - View Registered Devices
  - View Devices Information
  - Export Devices Information
  - Device Configurations
    Device Configurations
    
    Overview
    
    Default Settings
    
    Group Settings
    
    Device Settings
    
    First-time Configuration on Devices
  - Device Set Management
  - Manage Devices
  - Upgrade Management
  - Advance Configurations
- Monitoring
  Monitoring
  - Dashboard
  - Live Sessions
    Live Sessions
    
    Overview
    
    User Sessions
    
    Desktop Sessions
    
    App Sessions
  - Session Recording View
  - Network Activity Monitoring on VDI
  - Monitoring Application Access and Sessions
  - Monitoring File Transfer
  - Accops User Experience Manager (AUEM)
    Accops User Experience Manager (AUEM)
    
    Overview
    
    Installation and Basic Configurations
    
    Advance Configurations
    Advance Configurations
    
    AUPM
    
    AWEM
    
    Tray Agent
    
    Reports and Output on ARS
    
    Troubleshooting
- Local Resource and Media Redirection
  Local Resource and Media Redirection
  - Printing in Accops
  - Clipboard, File-transfer &
    Drive Redirection
- Logging and Reporting
  Logging and Reporting
- Support Links
  Support Links
  - Support
HyLabs
HyLabs
- About HyLabs
  About HyLabs
- Installation &
  Cluster Configurations
  Installation &
  Cluster Configurations
- Server Configurations
  Server Configurations
- HyLabs Administration
  from HyLabs Portal
  HyLabs Administration
  from HyLabs Portal
  - HyLabs Admin Login
  - Dashboard
  - Objects
    Objects
    
    Gold Master
    Gold Master
    
    Add & View
    
    Edit, Delete & More...
    
    Course
  - User Management
  - Reservation Management
    Reservation Management
    
    Reservations
    Reservations
    
    Overview
    
    Create, Update &
    Delete Reservation
    
    Deployment Options
    
    Reserved VMs
  - Configurations
    Configurations
    
    Provisioning Profiles
    
    Notification Settings
    
    Default Reservation Settings
    
    Deployment Settings
    
    CSV Configurations
    CSV Configurations
    
    Overview
    
    CSV Specifications
    
    Classification Rules
  - Announcement Settings
    Announcement Settings
    
    Announcements
  - My Settings
- HyLabs Users
  Permission Matrix
- Special Delivery Use cases
  Special Delivery Use cases
  - HyLabs with AVD
    HyLabs with AVD
    
    Overview
    
    Configuration
    
    Integration
- Advance Customizations
  in HyLabs
  Advance Customizations
  in HyLabs
  - Advance Customizations
- References
  References
  - References
Knowledge Base
Knowledge Base
- SSO Template
- AUEM Resource Management
- Administration
  Administration
- Application Delivery
  Application Delivery
- Audit & Reporting
  Audit & Reporting
  - Session Recording
  - Watermark
- Desktop Delivery
  Desktop Delivery
  - Gold Master Pre-requisites
  - Desktop delivery with PCoIP
    Desktop delivery with PCoIP
    
    PCoIP Overview
    
    PCoIP Agent and Client
    Installation
    
    HyWorks and HySecure
    Configuration
- Device Re-direction
  Device Re-direction
- Performance
  Performance
  - Performance Tweaks &
    Log Archive
- Security
  Security
  - Publish Shared Drive
    as Hosted App
  - Restrict RDP to SSH
- Client
  Client
  - Connect Thin Client
    To Controller
  - HyWorks Client for Windows 11
    HyWorks Client for Windows 11
    
    Installation & Configuration
    
    Appendix
    
    Install in Thin-client mode
    
    Troubleshooting
- User Experience
  User Experience
  - MS Teams Audio/Video
    Optimization
  - Zoom Installation and Optimization for Windows
- User Interface
  User Interface
  - Enable User Workspace
    link
- User Profile Management
  User Profile Management
FAQs
FAQs

SRMS Installation Troubleshooting

Installation Logs

Default location of the SRMS instalation logs:

%appdata%\SessionRecordingManager\Logs