Resolve Issue of "Adobe listing only Default Printer, post SEP Installation"

This page will help resolve the issue of availability of only default printer in the printer list for the following conditions:

• Using Adobe 8.1, 10.1, 11.0 and its printer list displays only the default printer

• SEP server is installed on the Windows Server

With this issue, every time user needs to change the default printer manually to take pdf prints from a different printer

Error Snapshot

Resolution Steps

Please reinstall the SEP Server on Windows Server and while reinstalling select only below options

1. Uncheck Printer Isolation for USB redirection.

   

2. Click on Next, Next, and install:

   

3. Reboot will be asked. Please select " I will restart the computer later" option and click on Finish.

   

   Important

   Please restart the windows server machine when no users are logged in

4. Relaunch the Adobe Reader again and check, you will find all printers being displayed.

   

5. Please do this on all Windows servers where SEP Server is installed.