Known Issues

RMS configuration need to do manually after upgrade patch

After applying upgrade patch, administrator needs to configure RMS file again. Administrator also needs to restart http service after configuring.

RMS not working on standalone gateway

On HySecure standalone gateway RMS will not work.

Sometimes hysecure management page is showing access denied

While logging as security office and access HySecure management page sometimes it is showing access denied error message.

Workaround: Need to refresh page or close the page and login again as security officer.

IP address is showing 0.0.0.0 value on HySecure Active user page, if user is login using IE browser.

Device ID issue

On HySecure gateway if device id is configured only for browser. And if user first time login using client, then user can login from any browser.

If user has more than 160 application, HySecure windows client will automatically exit after login.

Unable to connect to gateway after state change

On HySecure gateway if administrator wants to change the gateway state then sometimes HySecure services

import user from csv takes time

If administrator wants to import user from CSV on HySecure then it will take time for import user.

message on license got expired

If HySecure license is expired, then HyLite portal will not show appropriate message.

not able to modify low security user details

On HySecure gateway if user backup is restored from 5087 then after restoring mobile number of that user not able to update. Workaround is creating same with mobile number.

users available in local user group only

While restore user backup if email id already exists on new gateway then user will not be import but on the imported local user group that user will show.

User session remained active on Hyworks if Idle timeout is different

Idle timeout at HyWorks controller must be greater than Idle timeout at HySecure gateway. Login into HySecure as AD user. Keep user idle for the defined time so that user session ends after idle timeout.

Expected Result: User session should end in both HyWorks and HySecure and User machine. Actual Result: User session ended on user machine and HySecure gateway but remained active on HyWorks controller.

CGI downloads sometimes while saving policies in HySecure Management console

On HySecure management page sometimes CGI download automatically while click on any option.

Multiple VDI power on option not working using hylite

If one user has more than one VDI machines and user try to power on all VDI machines from HyLite portal at a time, then only one VDI machine will power on. So, if user wants to power on multiple VDI machine. Then first power on one machine first, once it is up then trying to power on another machine.

application reconnect does not work with shell mode.

On HyWorks in connection profile shell mode is enabled. Then HyLite does not support application reconnect in shell mode.

white space on full screen on app mode

On HyWorks if application published as remote app mode. Then login and launch application using HyLite portal. After launching click on full screen button. While launching application on full screen mode there will be white space on below of the page.

OLDER OS VERSION ISSUE IN OS CONSOLE

In previous release, after applying upgrade patch HySecure OS version was not upgraded in OS console. This issue has been fixed in this release.

HyLite log file download option not available from management page.

In this release, there is no option to download HyLite logs from management page. Administrator can download HyLite log from backend using WINSCP tool.

Copy-paste from remote m/c to local machine: Ctrl+C, Ctrl+V supported. Right click copy-paste option not supported

Copy-paste option from RMS VM to local machine using right click option is not supported.

INCORRECT IDLE TIME ON ACTIVE USERS PAGE

On HySecure Active user page, idle time is showing wrong time. Although user is using RMS VM still on HySecure active user page idle time keeps on increasing.

On Safari BROWSER, accops Hyprint does not working

On MAC OS, safari browser does not support HyPrint using HyLite.

If PDF is not installed on local machine, then using IE 11 browser PDF file will download while giving print using accops printer

If PDF is not installed on local machine, then using IE 11 browser PDF file will be downloaded instead of printing while giving print using HyLite Accops printer.

If PDF is not installed on local machine, then using Edge BROWSER, print option not showing while give print using accops printer/Accops Hyprint

If PDF is not installed on local machine, then using Edge browser (v41), print option will not display while give print using Accops printer/Accops HyPrint.

No resolution adjustment for Remote session, if browser window is resized.

After launching RDP using HyLite, if user do browser resize then RDP screen will not adjust the screen size accordingly.

HyID account lock out time does not working.

HyID account lock out time is not supported in this version. It will be fixed in next version.

Hylite shared drive takes times to map

While launch RMS VM using HyLite, HyLite shared drive called takes time to display on the screen.

In upload only mode: on dragging files into download FOLDER, files disappear and then reapear on refreshing.

If upload only is configured on HyLite configuration page. Then while dragging file into download folder on HyLite shared drive, file will have disappeared. And then re-appear on refresh option.

In upload only mode: Accops hylite printer or accops hyprint will not work

If upload only is configured on HyLite configuration page. Then user will not be able to give print using Accops printer or Accops HyPrint. Download option should be enabled on HyLite configuration page for printing.

sometimes RMS VM launching issue

While launching RMS VM using HyLite, sometimes it will show message like "Please wait while connecting" and not able to connect to VM. But if user refresh or relaunch RMS VM then it will connect to VM.