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Configuration

Overview

In order to provide remote meeting option to HySecure users, an application of type Remote Meeting needs to be published for those users. Perform the following steps to achieve the same:

  1. Create an application of type Remote Meeting.

  2. Set the Application Server Address of the application, as the IP address of HySecure Gateway

    Important

    In case of HA, the Application Server Address needs to be configured as the virtual IP of the HA cluster

  3. Configure the Application Port as the defaut port value 51234 and add this application to a desired Applicatin Group.

  4. Create Application Access Based Access Control for the users to whom the Remote Meeting functionality needs to be provided and add the created Application Group to it.

Note

As of this release, there is no option on the Management console, which can control the user type which can Give Support. However, there is an option in the backend to control either just SO/Admin type of users and additionally a specified set of users who can give support to all other users who have been allowed remote meeting

START/STOP REMOTE MEETING

To activate the service perform the following steps:

  1. Go to Management console and expand REMOTE MEETINGS

  2. Click on Configuration sub-menu to control the remote meeting service

  3. Click on Start Remote Meeting to start the service. In case the service is already started, an optin to Stop Remote Meeting is displayed on this page which can be clicked to stop the service.

    Additionally, a link is provided to restart the remote meeting as well.

Client Side Operations

Once the application of type Remote Meeting is published for the user, the user can see a tab for Remote Meeting on the client launchpad. Follow the procedure indicated below to initiate the remote meeting:

  1. The user who needs to start the meeting, would need to go to the Remote Meeting tab on the client launchpad and click on the button Start Meeting

  2. The username and meeting id will be listed on the text box under the Get Support group. This information needs to be shared with all the other users with whom the meeting needs to be initiated. This information will need to be shared through any other channel like email, phone etc.

  3. The other user(s) will need to enter the received username and the meeting id in the respective text box under the Give Support block and then click on Join Meeting button.

  4. Once this is done, the user who is giving support will be able to have control over the system of the user who is getting support.

Important

  1. There can be multiple users who can join the meeting.

  2. Only 1 user can use the option to Get Support. All other users will be able to join meeting. This in turn means that the screen of the user who is getting the support, will always be shared.