Troubleshooting and basic HowTos

Identify Application path on Linux SHD Server

To identify the application path in Linux SHD Server, you will need the console access of the Linux SHD. Open the Terminal and execute command which <Application name> e.g. which gedit

Application path on Linux SHD servers will be displayed.

Checking DVM Service status

To check the status of desktop agent service, open terminal and execute following commands:

For desktop agent service

sudo systemctl status edcdvm

For desktop agent monitoring service

sudo systemctl status edcdvmmon

Check Version of HyWorks DVM Tools - Linux

To check the version of HyWorks DVM tool, open terminal with user having sudo rights and execute the command

cat /etc/edcdvm/linuxDVM/productInfo.txt

Check Installation Logs of DVM Agent

To view the installation logs of DVM agent, open terminal with user having sudo rights and execute the command

vi /etc/edcdvm/linuxDVM/Logs/linuxDvmAgentInstaller.txt

Get location of Desktop Agent Logs

To get the location of desktop agent logs, execute command

vi /etc/edcdvm/linuxDVM/Logs/DesktopAgentLog.txt

Get location of Service Status Logs

To get the service logs, execute command

vi /etc/edcdvm/linuxDVM/Logs/services_status.txt