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How To Reset HyWorks Super-Administrator Credentials

A need to reset Super Administrator password can arise when it is lost. Administrator credentials can be reset using following two methods:

  1. Using Installation wizard in Maintenance (Repair) mode

  2. From HyWorks Controller Management Console

Using Installation Wizard in Maintenance Mode

If HyWorks Controller installation is invoked on the windows server machine, already installed with same version of HyWorks Controller then installation is run in maintenance mode which provides the option of repairing existing installation.

HyWorks Controller repair option can also be used to reset the administrator credentials in the following situations:

  1. Administrator does not remember the username or password and thus cannot change the password from management console

  2. Administrator is willing to reset the username also along with password

  3. Administrator is willing to change the login mechanism i.e. changing to active directory-based configuration to local user configuration or vice versa

To reset the administrator credentials using HyWorks Controller Repair wizard, Follow the below steps:

  • Access the server where HyWorks Controller Service is installed

  • Re-run the same HyWorks Controller setup, which was used to install HyWorks Controller Service on the server

  • The setup will run in Maintenance mode -- Choose option Repair to proceed

  • Proceed with default options until asked for new Administrator credentials

  • Provide new administrator credentials and complete the HyWorks Controller repair setup

  • The password for HyWorks Controller Service will reset with provided credentials

  • Reload the HyWorks Controller Management console to attempt login using new credentials

Changing Password from Management Console

If it is required to change the password of current local HyWorks administrator user only, then administrator can simply use management console.

To change the password of administrator user from management console, follow the below steps:

  1. Access HyWorks Controller Management console on any supported browser

  2. Login into HyWorks Controller using existing administrator credentials

  3. Administrator will be navigated to Dashboard

  4. On Top Right Corner, Welcome message for currently logged in user is displayed

  5. Click on Username to view available options

  6. Click on option Change Password

  7. In Change Password dialog, provide appropriate details (Old Password, New Password and Confirm Password) and click on Save button

  8. Password will get changed and current session will be logged out

  9. Administrator can now log-in using new password

Now we have already learned about accessing and login to HyWorks Controller management console, later in the document HyWorks Management from HyWorks Controller management console will be explained in detail.

Note:

  • Change Password feature works for local HyWorks Controller administrator user only and is not applicable for active directory users configured as HyWorks Controller administrator