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Manage Endpoints

Apart from changing the devices configurations from Devices Settings for individual devices, Group Settings for group of devices or default settings for all or new registered device, Administrator can perform other actions on the devices as mentioned below.

Change Group

  1. In HyWorks Controller Management Console, go to Monitoring > Endpoints

  2. Select devices whose group you want to change and click Move to Group

  3. Select the group and click Move and confirm

Selected devices will be moved to the selected group and will get configured as per new group settings.

Important

Move to Group may reboot devices due to the configuration changes between current settings and new groups settings. Refer section Impact of Group Management Operations for details.

Assign Connection Profile

  1. Select one or more devices and click Assign Profile in the Action toolbar.

  2. In Assign Connection Profile dialog select the profile and click Assign.

All selected devices will be assigned with new connection profile and will start using the new connection attribute from the next session.

Important

Assigning a new connection profile does not affect the currently running sessions and comes into effect only for the new connections only.

Enable / Disable Device

Administrator can enable or disable one or multiple registered devices by clicking Enable/Disable on the Action toolbar.

Depending on the selected device's status the Enable or Disable will be displayed. In case of multiple selections, the will appear as per the first selected device e.g.

  • Single Selection

    • Selected single device with enabled state - Disable will be displayed

    • Selected single device with disabled state - Enable will be displayed

  • Multiple Selection

    • Multiple devices selected with different states but first device in enabled state - Disable will be displayed

    • Multiple devices selected with different states but first device in disabled state - Enable will be displayed

Impact of disabling device(s):

  • The selected device(s) will be disabled, and user will also be notified that Administrator has disabled your device.

  • Any desktop sessions are running, then the desktop sessions will be closed, and user will be notified that Administrator has disabled your device.

  • User will not able to login from the device anymore.

Device Logs

For troubleshooting purpose or for monitoring device activities, administrator can view, refresh, download or delete device logs.

Device logs operation can be done only on single and reachable device only, selecting multiple devices will prompt appropriate error and selecting an unreachable device will display error in device logs page.

Once device logs are enabled HyWorks Controller will send the request to selected device -> Device will upload the first chunk of device logs after first successful heartbeat.

View / Download Device Logs

To view device logs, administrator will be needed to perform the following steps:

  1. Select the registered device from Device tab

  2. Click Logs as shown in below image

  3. Wait for 1 heartbeat to be exchanged between controller and device, it can take from 40-120 seconds for logs to be retrieved

  4. The device logs will start appearing on the same window as shown in Device Logs window also only latest 1000 lines of device logs are displayed only.

  5. To update or refresh the available logs, administrator will be needed to Click the Refresh Device Logs explicitly as devices logs do not get refreshed automatically.

  6. To download the logs to a txt file, Click the Download Logs

  7. As mentioned earlier also once device log window is opened devices will send the first chunk of logs to HyWorks Controller. HyWorks Controller will keep the logs file in the following directory with the name of device registration id:

    Device Logs Path:

    \< C:\Program Files (x86)\Accops\HyWorks Controller\Service\Contents\DeviceLogs>

    Every time the device logs are refreshed then the device logs will be updated in the respective folder.

    However, if administrator chooses to not to keep device logs, device logs can be deleted using Delete Logs . All the logs being saved on HyWorks Controller till time will be deleted and fresh logs request will be sent to device.

Important

Delete Logs operation will delete the entire directory created under Device Logs folder for the selected device.

Disable/ Stop Device Logs

The device logs will stop coming to the Device Logs settings as soon as administrator closes the Device Logs Settings dialog, however the old logs which are already downloaded, will re-appear on the Device logs windows on re-opening the Device logs window for the same registered device.

Delete Device

Administrator can delete one or multiple registered devices by selecting the option Delete from Action dropdown list or Delete on the Action toolbar.

Impact of deleting device(s):

  1. Any running session will be closed, and the selected device(s) will be deleted from the management console

  2. All corresponding data of deleted device will also get deleted which includes running session information, Desktop assignments, Profile assignment and configuration changes

  3. If the device is powered on it will get re-registered as a fresh device with all previous settings reset.

  4. If the device is in disconnected state and not reachable then device will not appear on management console again.

Device Power Operations

HyWorks Controller Management Console - Endpoints page provides the options to perform power operations on the selected devices also. Following are the possible power operations on the devices:

  1. Power On: If the selected device is in powered off state, selecting the device and clicking on Action Toolbar -- Power On will turn on the device

    Important

    Power on operation is supported only for following models, that too with specific BIOS version.

    • HY3000

    • HY4000

  2. Shutdown: If the selected device is in powered on state, selecting the device and clicking on Action Toolbar -- Shutdown will shut down the device (running session will be closed)

    Important

    Windows Client machines do not support remote power operations thus reboot, power on or shutdown operation won\'t work on them though initiating the action on client will not be prohibited on HyWorks Controller Management Console and will also change its status in management console, won't have any impact on devices.

  3. Reboot: If the selected device is in powered on state, selecting the device and clicking on Action -- Reboot will reboot the device (running session will be closed)