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View Logs

Three types of Logs are recorded: Informative, Warning and Errors. These logs can be viewed from Help > Logs.

The following information is displayed:

  • Log time: The time on which log has been generated or the activity has been performed

  • Source: The source of action e.g. few logs are created when a client sends some requests to controller, then logs will be generated, and source will be shown as device IP. In a similar manner if a log is generated because of a request received from session host server, source will be session host server.

  • Username: User who is initiating the operation (Administrator, user or system)

  • Type: The log type e.g. info, error, warning

  • Message: Message that is displayed

  • Details: Details of the log (if any)

Filter Logs

Filter by Log Type

Logs can be filtered based on its type:

  • All: View all logs

  • Error: View Error logs only

  • Warning: View Warning logs

  • Info: View Information logs only

Filter by Date

Select To and From dates to view the logs of particular time period.

Search Logs

To view logs containing a specific text, search logs for that specific text. Enclose search string within double quotes is the string includes space. e.g. for searching an IP address following search text can be used "192.168.1.100"

Download Logs

To download the logs specify the date range to download logs for a specific time period. Logs can be downloaded in CSV ro plain text file.