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Remote Meeting

Overview

HySecure provides support for remote meetings between the HySecure users. The remote meeting functionality can be primarily used as a helpdesk facility for a HySecure user who intends to Give Support to another HySecure user. Additionally, remote meetings can be established between multiple users for chat, file transfer or even sharing a presentation.

Note

The server that gets used for providing remote meetings is Progate Server.

The remote meeting feature is available in both the HySecure Web Portal as well as from the Desktop Client. The client provides an option to give support to connect to another user. The other user has an option to get support to request support from another user.

To provide a remote meeting option to HySecure users, an application of the type Remote Meeting needs to be published for those users.

Create and provide access to the Remote Meeting application

  1. Create an application of the type Remote Meeting.

  2. Set the Application Server Address of the application as the IP address of HySecure Gateway.

    Important

    In case of HA, the Application Server address needs to be configured as the virtual IP of the HA cluster.

  3. Configure the Application Port as the default port - 51234 and add this application to an application group.

  4. Create Application Access Based Access Control for the users to whom the Remote Meeting functionality needs to be provided and add the created Application Group.

Note

As of this release, there is no option on the Management console, which can control the user type which can Give Support. However, there is an option in the backend to control either just SO/Admin type of users and additionally a specified set of users who can give support to all other users who have been allowed remote meetings.

Start/Stop Remote Meeting

  1. Log on to the Management console.
  2. Go to Settings > Service Config > Remote Meetings.

  3. The page displays the current state of the Server and the link to stop or restart the meeting.

    To stop the services, click the Stop.

    To start the services, click the Restart.

Client Side Operations

Once the application of type Remote Meeting is published for the user, the user can see a tab for Remote Meeting on the client launchpad. Follow the steps to initiate a remote meeting:

  1. Go to the Remote Meeting tab on the client launchpad and click Start Meeting.

  2. The username and meeting ID will be listed in the text box under the Get Support group. This information needs to be shared via email or phone with all the other users with whom the meeting needs to be initiated.

  3. The user who has requested support will need to enter the received username and the meeting ID in the respective text box under the Give Support box and click Join Meeting.

  4. Now the user who is giving support will have control over the system of the user who is getting support.

Important

  1. Multiple users can join the meeting.

  2. Only 1 user can use the option to Get Support. All other users will be able to join meeting. The screen of the user who is getting the support, will always be shared.