License Model
Product Editions
Accops HySecure is available in multiple editions that come with different sets of functionalities. Listed below are the editions with the functionalities available in each.
| Features | HySecure | HyLite |
|---|---|---|
| Access HyWorks published hosted applications & virtual desktops | Y | Y |
| Publish RDP and other Terminal services as application | Y | Y |
| Publish Web (HTTP/HTTPS) based applications | Y | - |
| Publish client-server-based applications for remote users (without a terminal server) | Y | - |
| Publish SaaS-based applications | Y | - |
| Two-factor authentication for HySecure | - | - |
| Two-factor authentication tokens: SMS/Email/PC/mobile | - | - |
| Single sign-on for SAML-based web applications | - | - |
| Two-factor authentication for Windows/Linux server & desktop logins | - | - |
| Password self-service portal | - | - |
| Access modes: Web portal, desktop clients | Y | - |
| Clientless HTML5-based access method | - | Y |
| Client Access Licensing: Named User / Device | Y | - |
| Concurrent user licensing | Y | Y |
ACCOPS HYOS
| Features | Available |
|---|---|
| Accops customized Linux OS for PC refurbishing | Y |
| Kiosk mode operation | Y |
| Support for HySecure and HyWorks | Y |
| No access to local disk | Y |
| Access to Virtual Desktops | Y |
| Access to Hosted Applications | Y |
| Secured OS (SCAP standards) | Y |
Licensing Models
Perpetual License - MSRP
| Product Edition | Entitlement | First Year License Cost | First Year Enterprise Support Services | Annual Recurring Costs from 2nd Year - Mandatory Software Maintenance* | Annual Recurring Costs from 2nd Year - Mandatory Support Services |
|---|---|---|---|---|---|
| HySecure | Client Access License Users/Device | Yes | Optional | Mandatory | Mandatory |
| Concurrent User License | Yes | Optional | Mandatory | Mandatory | |
| HySecure Advanced | Client Access License Users/Device | No | No | No | No |
| Concurrent User License | Yes | Optional | Mandatory | Mandatory | |
| HyLite | Client Access License Users/Device | No | No | No | No |
| Concurrent User License - Add On to HySecure | Buy With HySecure | Free | Mandatory | Free | |
| Concurrent User License | Yes | Optional | Mandatory | Mandatory |
* Software Maintenance includes all product updates and major & minor versions, as well as Enterprise Support Level technical support services. Software maintenance is payable for the first year of purchase also.
Subscription License - MSRP
| Product Edition | Entitlement | Subscription License ** - MSRP |
|---|---|---|
| HySecure | Client Access License Users/Device | Available |
| Concurrent User License | Available | |
| HySecure Advanced | Client Access License Users/Device | No |
| Concurrent User License | Available | |
| HyLite | Client Access License Users/Device | No |
| Concurrent User License - Add On to HySecure | Available | |
| Concurrent User License | Available |
The subscription license includes Software Maintenance and Enterprise Support Level Technical Support.
Contact sales@accops.com for the price for the Platinum Support Level.
Named User License support
When a Named user license is applied, the following users are counted as licensed users: 1. Any user that has logged in and has a profile created on HySecure is listed under “User Profile.” A user profile, that is disabled/blocked is not counted as licensed.
The following users are excluded and are not counted under the named user license:
- HySecure admin: Security officer, administrators, monitoring users.
- The user is blocked on HySecure under the User profile tab.
It is possible to switch from a Concurrent user license to a Named user and vice versa.
If user profiles are more than applied named user license then:
- A set of User profiles is disabled such that the count of enabled user profile matches the number of named user license installed.
- User profiles are disabled in descending order of last login. Users who have not been active will be disabled.
- Security officer and administrator users are never disabled.
DR Licenses
Accops provides discounted Disaster Recovery Licenses. The discounted rates are applicable for each Hot DR site.
Enterprise Site License
Accops provides customized licenses for enterprises as "Enterprise Site Licenses" which are not limited to the number of users. Enterprise site licenses are suitable for organizations looking for 5000 users or more.
Please contact sales@accops.com for a customized license.
Software Maintenance
Accops Software Maintenance agreement provides the following benefits to the customers:
| Features | Availability |
|---|---|
| Product Updates | Yes |
| Major Version Upgrades | Yes |
| Minor Version, Hot Fixes, Security Patches | Yes |
Note
Software maintenance must be kept up to date from the last expiry date to receive the program benefits and technical support.
Support Services
Accops Support Services agreement provides the following benefits to the customers:
| Features | Standard Support Level | Enterprise Support Level | Platinum Support Level |
|---|---|---|---|
| Paid | Free with License/Hardware Unit | Paid | Paid |
| Number of support incidences | 2 for 50 units | 5 for 50 unit of license | Unlimited |
| Number of registered admin accounts on support portal | 1 | 2 for 100 unit of license | Unlimited |
| Support Timings | 8 x 5 IST | 24 x 7 x 365: For Priority 1 issues when continued beyond regular timings. 9 am - 9 pm IST: All other issues | 24 x 7 x 365 |
| Software SLA | Priority 1: First response: 2 hours Workaround: 4 hoursPriority 2: First response: 4 hours Workaround: 12 hoursPriority 3: First response: 8 hours Workaround: 48 hoursPriority 4: First response: 48 hours Workaround: 10 days | Priority 1: First response: 30 minutes Workaround: 2 hoursPriority 2: First response: 60 minutes Workaround: 4 hoursPriority 3: First response: 2 hours Workaround: 48 hoursPriority 4: First response: 4 hours Workaround: 5 days | Priority 1: First response: 30 minutes Workaround: 2 hoursPriority 2: First response: 30 minutes Workaround: 2 hoursPriority 3: First response: 1 hour Workaround: 24 hoursPriority 4: First response: 2 hours Workaround: 2 days |
| Support Method | Ticketing Portal | Phone, Web Portal, Ticket Portal, IM, Email | Phone, Web Portal, Ticket Portal, IM, Email |
| Onsite Support * | No | 2 incidences, in India Metro cities only | On need basis |
| Proactive Remote Health Check-up | None | Annually | Quarterly |
| Dedicated Account Manager | No | No | Yes |
| Cost | - | Cost included as part of Software Maintenance | Discuss with sales@accops.com |
Note
Reasonable pre-approved expenses must be reimbursed by the customer, which may include travel costs, lodging, meals, etc. Software maintenance must be kept up to date from the last expiry date to receive the program benefits and technical support.
Additional Services
Customers can choose the following additional services from Accops
| Service | Scope | Charges |
|---|---|---|
| Design, Install, and rollout remote assistance by Accops Engineer | Remotely work with the customer IT team to design, install, and help with the rollout of the first 10 users. | Charged based on slabs |
| Onsite installation and rollout assistance by Accops engineer | Work with customer IT team to design, install, and roll out Accops solution for up to 50 users. Onsite assistance is available in specific geographies and limited cities. Expenses related to travel, lodging, meals, etc. to be reimbursed by customers. | Charged per day basis |
| Onsite managed services for Accops virtualization | Accops engineer stationed onsite at customer site for day-to-day operations and maintenance of Accops infrastructure. | Charged per month |
| Product Training | Product training delivered by Accops product experts. | Charged per day for online or onsite training |
| Consulting Services for product modifications | Work with the Customer IT team for product customization based on the mutually agreed scope. Charged on per per-hour basis for the type of developer involved. | Charged based on per hour |