| 55499 |
Reporting data not stored in the relocated database server |
User session and application access records fail to store in the relocated reporting database. The HySecure service restart failure prevents data transmission to the new database location. |
| 55064 |
Self-Service Portal is unsupported with the Alternate LDAP Server |
Password change functionality works with alternate LDAP server authentication. Self-service features (account unlock, password reset) are unavailable with the alternate LDAP configuration. |
| 55054 |
IMEI number removed from Access Devices and Device ID ACL |
IMEI number no longer collected due to client permission restrictions. The system stores a unique device ID instead of IMEI for device identification. |
| 55000 |
Multiple device registrations when using Browser ID |
A single device registers multiple times in Access Devices when the Browser ID changes. Occurs when Browser ID is configured as the Device ID Access Control parameter. |
| 53744 |
Management Console mobile UI distortion for AD users |
AD users can access the Management Console from mobile devices. UI displays incorrectly on mobile interfaces due to limitations in responsive design. |
| 49178 |
Management Console is inaccessible with custom SSL port authentication |
Authentication sites using SSL ports other than 443 prevent Management Console access. Port configuration mismatch blocks administrative access. |
| 48378 |
Missing error logs for unreachable access sites |
The system fails to generate error logs when Access Sites become unreachable from the Authentication Site. Network connectivity issues go unlogged. |
| 53317 |
Username missing from enhanced Shell command history |
Shell command history displays a timestamp but omits the username for specific commands. Previous username tracking functionality has been partially disabled. |
| 53315 |
Incorrect patch type recorded in the HySecure Database |
The system records the patch type as "Hotfix" instead of "Service Pack" in the database. Patch classification error affects upgrade tracking. |
| 52822 |
Local user CSV export shows outdated data |
CSV export of Local Users data may be up to one hour old. Real-time data changes are not immediately reflected in exported files. |
| 52659 |
My Desktop and Files require a supporting app for Turbo Tunnel |
The My Desktop and Files application displays a "not supported" warning when using Turbo Tunnel mode. Requires an additional network-type application published in Turbo Tunnel mode for functionality. |
| 50994 |
Turbo to Non-Turbo client transition leaves peer entry |
User switching from a Turbo-supported client to a non-Turbo client leaves peer entry in HySecure. Peer entry is not automatically cleaned up during client transition. |
| 50639 |
Internal Server Error when deleting Device ID Access Control |
Administrators may encounter "Internal Server Error" during Device ID access control policy deletion. Error occurs intermittently without a clear pattern. |
| 48534 |
Database Sync Services fail after system backup restoration |
Database synchronization services fail to start on the restored gateway. Occurs when the original gateway has incorrect node installation type configuration. |
| 48375 |
Reactivate Mobile Token UI distortion when HyLite is disabled |
The mobile token reactivation interface displays incorrectly when the HyLite feature is disabled. UI elements become misaligned or unreadable. |
| 47359 |
SAML login fails with more than two additional authentication servers |
Login failure occurs when configuring more than two additional SAML authentication servers in a single realm. System limitations prevent multiple SAML server configurations. |
| 46694 |
Turbo application accessible via direct IP despite the endpoint security block |
Endpoint security policy blocking Turbo applications can be bypassed using direct IP address access. Application-level blocking is insufficient for IP-based access. |
| 46443 |
Turbo module requires one-time backend configuration |
The Turbo module requires manual loading via SSH access to the HySecure gateway. One-time configuration activates the Turbo interface and enables access to the application. |
| 44608 |
Logout time blank when searching logs by login time |
Log search using the login time keyword displays a blank logout time. Using different search keywords or no keywords shows the correct logout time. |
| 44216 |
SAML SSO and Reverse Proxy configuration sync failure with DR |
SAML SSO certificates and reverse proxy configuration files fail to synchronize with the DR HySecure setup. Applications become inaccessible in the DR environment. |
| 43102 |
Continuous error logs when reporting the database as unreachable |
Unreachable external reporting database generates continuous error logs. Behavior causes log accumulation and increased storage consumption. |
| 42792, 41407, 41406 |
Multi-Site Sync and DC-DR Sync configurations are not backed up |
Multi-site sync and DC-DR Sync configurations are excluded from User Backup and System Backup. Configuration must be manually recreated after restoration. |
| 41907 |
Local user group limited to 3500 users |
Administrators cannot create or modify local user groups exceeding 3500 users. The system enforces a maximum group size limitation. |
| 41405 |
SSH application screen clipped in Microsoft Edge |
The SSH application display is truncated at the top-left corner when using the Microsoft Edge browser. Browser-specific rendering issue affects application visibility. |
| 41077 |
The reset button fails to clear the SAML Identity Provider certificate |
SAML Identity Provider integration reset button clears configuration data but retains the certificate. Manual certificate removal required. |
| 40920 |
Turbo Tunnel option missing for My Desktop and Files applications |
The My Desktop and Files application cannot be directly published as a Turbo Tunnel application. Workaround: Create an App Tunnel application, then modify it to Turbo Tunnel. |
| 36932 |
NGINX service failure due to missing HBRP host entries |
Host entries for hostname-based reverse proxy applications not restored through user backup. Missing entries cause NGINX service failure. Workaround: Manually add host entries via SSH and restart NGINX service on all gateway nodes. |
| 35925 |
Google LDAP user password change unavailable in Management Console and HyLite |
Password change functionality non-functional for Google LDAP users through Management Console and HyLite Portal. Google LDAP integration limitation. |
| 35866 |
Google LDAP users cannot reset passwords or unlock accounts via Self-Service Portal |
Self-Service Portal password reset and account unlock features unsupported for Google LDAP directory users. Provider-specific limitation. |
| 33827 |
Primary/Alternate endpoints with different UDP/TCP ports unsupported |
HySecure gateway cannot identify different primary/alternate endpoints using different ports for UDP and TCP protocols. Protocol-specific port configuration unavailable. |
| 33424 |
RDP and applications fail when compression enabled |
RDP and other application types become inaccessible when compression is enabled on HySecure Gateway. Compression conflicts with specific application protocols. |
| 32362 |
SSH access for specific servers may fail via HyLite Portal |
Users may experience SSH access failures for certain servers through HyLite Portal. Server-specific connectivity issues affecting portal access. |
| 31036 |
App Tunnel Pool fails with different authentication and access sites |
Application access through App Tunnel Pool fails when using different authentication and access sites. Site configuration mismatch prevents application connectivity. |
| 29282 |
False admin log generated when deleting access filter linked to ACL |
System generates false deletion admin log when user attempts to delete access filter policy linked with ACL. Audit log accuracy affected. |
| 29196 |
SSL port changes fail after user backup restoration |
SSL port configuration changes reflected in Management Console after user backup restoration, but login fails on new port. Configuration-access mismatch. |
| 28920 |
ARS application inaccessible as URL rewriting reverse proxy |
ARS application cannot be accessed as URL rewriting-based reverse proxy application. Functions correctly as hostname-based reverse proxy application. |
| 28639 |
LDAP user account unlocking unsupported |
Account unlock functionality limited to Active Directory and native HySecure users. Generic LDAP user account unlocking unavailable. |
| 28613 |
FIDO login fails after HySecure Gateway hostname change |
FIDO security key authentication fails after HySecure gateway hostname modification. Hostname change invalidates FIDO key registration. |
| 28246 |
Face authentication generates SMS OTP with ADFS MFA plugin |
Face authentication for MFA during Service Provider-initiated ADFS authentication generates SMS OTP instead of face authentication. MFA method fallback issue. |
| 27497 |
License details reflection delay up to 105 seconds |
License validation service runs every 100 seconds, causing up to 105-second delay for new license reflection across all nodes. Service interval limitation. |
| 27495 |
License application requires running HA services |
Apply licenses only when HySecure Services and Syncing services are running on all nodes. License synchronization depends on active HA services. |
| 27303 |
FIDO security key registration unsupported in Firefox on Mac and Linux |
FIDO key registration unavailable in Firefox browser on Linux and Mac devices. Browser-OS compatibility limitation. |
| 27295 |
FIDO security key registration unavailable on iOS devices |
FIDO key registration through iOS devices not supported. iOS platform limitation for FIDO authentication. |
| 27279 |
Management Console inaccessible through WAF |
Web Application Firewall between HySecure gateway and client prevents Management Console loading. WAF configuration conflicts with console access. |
| 27095 |
App Connect activity logs not generated |
System generates activity logs for application access but not for application connect events. Activity tracking incomplete for connection events. |
| 26925 |
Reset button non-functional for Site Group modifications |
Site Group modification reset button fails to function. Configuration changes cannot be reverted using UI reset option. |
| 26635 |
OTP sent to null mobile number with improper AD phone attributes |
Improperly configured AD phone attributes cause OTP transmission to null mobile numbers. Attribute validation insufficient. |
| 26634 |
Multiple mobile number attributes cause login issues |
Multiple phone attributes in configuration not supported. System uses only first attribute, causing login failures with multiple phone numbers. |
| 26619 |
Error when navigating back from App Whitelisting rule modification |
Administrator encounters error when navigating back from process path modification in App Whitelisting rule. Navigation state management issue. |
| 26531 |
Duplicate EXE path appears in Allow system context rule after restoration |
*windir\System32\dllhost.exe* path appears twice in Allow system context rule after restoration. Path duplication during restore process. |
| 26234 |
Remote console not resized when accessing keyboard in HyLite Portal |
Remote application console fails to resize when accessing keyboard in Chrome/Safari browsers. Browser-specific display adaptation issue. |
| 25924 |
Selected data unselected on right-click in remote applications |
Right-clicking in remote applications via HyLite Portal Chrome/Safari browsers causes selected data to become unselected. Browser interaction conflict. |
| 25920 |
Backspace key requires multiple presses in Android browser |
Android browser users must press backspace 5-6 times to delete single word in remote applications. Browser-specific input handling issue. |
| 25861 |
Incorrect error message for UPN-based client login misconfiguration |
"Invalid inputs" error appears during UPN-based client login when "UPN supports username in client" is unchecked. Error message does not indicate actual configuration issue. |
| 25856 |
Truncated error message during user reauthentication |
Error message appears truncated during session reauthentication when incorrect OTP value is entered. Message display formatting issue. |
| 25825 |
Service Pack/Upgrade installation blocked with expired gateway license |
Security Officer cannot apply Service Pack/Upgrade Patch when gateway license has expired. License validation requirement for updates. |
| 25441 |
Both HySecure nodes assume Active role on Hyper-V |
HySecure gateway cluster on Hyper-V platform may have both Active and Standby nodes assuming Active role. Hyper-V virtualization platform conflict. |
| 25277 |
Applications launch in new window instead of full-screen via HyLite Portal |
Applications accessed through HyLite Portal launch in new window rather than full-screen mode. Display mode configuration limitation. |
| 25276 |
VNC access to Mac desktops fails with color depth 8 |
VNC connections to Mac-based desktops fail when color depth is set to 8. Color depth compatibility issue with Mac VNC servers. |
| 25153 |
Authentication failure with specific special characters in credentials |
Authentication fails when username/password contains special characters: "() []; '% \". Character encoding or parsing issue. |
| 25027 |
NTP server configuration not synchronized between nodes |
NTP details configured in HySecure Management Console fail to synchronize among nodes. Manual NTP configuration required for all nodes. |
| 25025 |
License server user registration support discontinued |
User registration functionality through License server via HySecure Management Console removed. Feature deprecated in current release. |
| 24024 |
Additional authentication fails with Native authorization server |
User login fails when Native authorization server is configured with additional authentication enabled. Authentication sequence incompatibility. |
| 23740 |
HyLite Portal unsupported in Internet Explorer |
HyLite Portal functionality unavailable in Internet Explorer browser. Use alternative browsers for HyLite Portal access. |
| 23228 |
Database auto backup fails without Standby node |
Database backup storage requires Standby node presence. Clusters without Standby nodes cannot perform automatic database backups. |
| 23188 |
Turbo applications inaccessible when tunnel breaks |
Turbo application access fails when turbo tunnel connection breaks between gateway and user. Tunnel connectivity dependency. |
| 23186 |
Turbo interface fails with special characters in name |
Turbo interface names containing "&", "%", and "-- " characters may prevent interface activation. Character parsing limitation. |
| 23113 |
Turbo application access activity logs not generated |
Turbo application access events do not generate activity logs. Application access tracking unavailable for Turbo applications. |
| 23073 |
Turbo data configuration changes require manual service restart |
Turbo data transfer setting modifications in global configuration require manual restart of access control service. Configuration changes not dynamically applied. |
| 23069 |
Idle timeout non-functional for Turbo application users |
Users with Turbo application access remain logged in indefinitely while machine stays active. Gateway-client handshake prevents idle timeout activation. |
| 22981 |
Auto-failover unsupported when MySQL service is down |
HA failover functionality unavailable when MySQL service is unreachable or stopped. Database dependency for failover operations. |
| 22823 |
Custom LoggerDB pruning configuration not synchronized |
Backend LoggerDB pruning customizations fail to synchronize between nodes. Manual configuration required on both Active and Standby nodes. |
| 22486 |
LoggerDB pruning configuration reset after user backup restoration |
LoggerDB pruning settings revert to defaults when user backup is restored. Configuration not included in backup scope. |
| 20997 |
Database auto backup events not logged in Admin logs |
Database backup generation events do not create Admin log entries. Backup activity tracking unavailable in administrative logs. |
| 20031 |
Return to App button fails on Edit Web VPN rules page |
"Return to App" button on Edit Web VPN Location Block page displays blank page with error. Navigation functionality broken. |
| 19822 |
Site connections from Management cluster may timeout |
Management cluster site connections may fail due to extended timeout periods. No connection timeout configuration causes activity failures and potential multi-site dysfunction. |
| 19802 |
Reporting database storage not released after purge |
Storage space remains reserved by reporting database file after purge operation. Database file maintenance incomplete. |
| 18614 |
User login fails when user belongs to more than 1000 groups |
AD users belonging to over 1000 groups experience login failures. Group membership limitation affects authentication process. |
| 10196 |
Accops HyLite Printer cannot print large files |
The HyLite Printer fails to process large file sizes. Use the HyPrint PDF printer for large file printing requirements. |