Bypass HySecure Client files in local antivirus

Problem Statement: The Client cannot connect to the HySecure gateway and is blocked by the antivirus.

Solution: Whitelist the files in the HySecure Client working directory in the local antivirus (AV).

Add HySecure Client file to AV Exclusion list

Antivirus and security software may sometimes block Accops HySecure client files, processes, and executables, restricting connectivity between the HySecure Agent and Server. To resolve the issue, an admin should add Accops client files to be excluded from Antivirus Scanning or added to the trusted files.

Prerequisite

• Admin privileges will be required to make the suggested changes.

Step to whitelist HySecure Client files

• Add the files present in the directory to the antivirus exception list:

  • Directory Path: C:\Program Files (x86)\Accops HySecure Client

  Sr. No.	File Name
  1	Accops2FAEx.dll
  2	BioSec2FAEx.dll
  3	RuleDigest.txt
  4	WatermarkHelper.dll
  5	mfc120u.dll
  6	pvpnadmmgr.exe
  7	vfvpnfltinstall.dll
  8	AccopsFPVFramework.dll
  9	EDCLaunch.exe
  10	SecurePutty.exe
  11	cpprest120_2_9.dll
  12	ntlmsso.dll
  13	pvpnadmmgr.exe.manifest
  14	AccopsWatermark.exe.config
  15	EDCWatermark.exe
  16	Turbo/Turbo.exe
  17	Turbo/wg.exe
  18	desktop.ico
  19	ntlmssov2.dll
  20	uninst.exe
  21	AppControlx32.exe
  22	EDCWatermark.exe.config
  23	Turbo-amd64.msi epslib.dll
  24	pe_x32.dll
  25	vFVPNClientExe.exe
  26	AppControlx64.exe
  27	FPVFramework.dll
  28	USBCleaner.exe
  29	hyResource_jp.dll
  30	pe_x64.dll
  31	vFVPNClientExe.exe.manifest
  32	BioFaceCapture.dll
  33	ProgateViewer.exe
  34	VPNClientLauncher.exe
  35	logo-big.png
  36	pgSas.exe
  37	vFVPNService.exe

Once the HySecure Client files are whitelisted to bypass the local AV scanning, the Client should work as expected.