License Model

Product Editions

Accops HySecure is available in multiple editions that comes with different sets of functionalities. Listed below are the editions with the functionalities available in each.

Features	HySecure	HySecure Advanced	HyLite
Access HyWorks published hosted applications & virtual desktops	Y	Y	Y
Publish RDP and other Terminal services as application	Y	Y	Y
Publish Web (HTTP/HTTPS) based applications	Y	Y
Publish client-server based applications for remote users (without terminal server)	Y	Y
Publish SaaS based applications	Y	Y
Two factor authentication for HySecure		Y
Two factor authentication tokens: SMS/Email/PC/mobile		Y
Single sign-on for SAML based web applications		Y
Two factor authentication for Windows/Linux server & desktop logins		Y
Password self-service portal		Y
Access modes: Web portal, desktop clients	Y	Y
Clientless HTML5 based access method			Y
Client Access Licensing: Named USer / Device	Y	Y
Concurrent user licensing	Y	Y	Y

ACCOPS HYOS

Features	Available
Accops customized Linux OS for PC refurbishing	Y
Kiosk mode operation	Y
Support for HySecure and HyWorks	Y
No access to local disk	Y
Access to Virtual Desktops	Y
Access to Hosted Applications	Y
Secured OS (SCAP standards)	Y

Licensing Models

Perpetual License - MSRP

Product Edition	Entitlement	First Year License Cost	First Year Enterprise Support Services	Annual Recurring Costs from 2nd Year - Mandatory Software Maintenance*	Annual Recurring Costs from 2nd Year - Mandatory Support Services
HySecure	Client Access License Users/Device	Yes	Optional	Mandatory	Mandatory
	Concurrent User License	Yes	Optional	Mandatory	Mandatory
HySecure Advanced	Client Access License Users/Device	No	No	No	No
	Concurrent User License	Yes	Optional	Mandatory	Mandatory
HyLite	Client Access License Users/Device	No	No	No	No
	Concurrent User License - Add On to HySecure	Buy With HySecure	Free	Mandatory	Free
	Concurrent USer License	Yes	Optional	Mandatory	Mandatory

* Software Maintenance includes all product updates and major & minor versions, as well as Enterprise Support Level technical support services. Software maintenance is payable for first year of purchase also.

Subscription License** - MSRP

Product Edition	Entitlement	Subscription License ** - MSRP
HySecure	Client Access License Users/Device	Available
	Concurrent User License	Available
HySecure Advanced	Client Access License Users/Device	No
	Concurrent User License	Available
HyLite	Client Access License Users/Device	No
	Concurrent User License - Add On to HySecure	Available
	Concurrent User License	Available

** Subscription license includes Software Maintenance and Enterprise Support Level Technical Support. Contact sales@accops.com for price for Platinum Support Level.

Named User License support

When Named user license is applied, following users are counted as licensed users: 1. Any user which has logged in and has a profile created on HySecure and is listed under “User Profile”. A user profile, that is disabled/blocked is not counted as licensed.

Following users are excluded and are not counted under named user license:

HySecure admin: Security officer, administrators, monitoring users
User blocked on HySecure under User profile tab

It is possible to switch from Concurrent user license to Named user and vice versa.

If user profiles are more than applied named user license then:

A set of User profiles are disabled such that count of enabled user profile matches the number of named user license installed
User profiles are disabled in descending order of last login. Users who have not been active will be disabled.
Security officer and administrator users are never disabled

DR Licenses

Accops provides discounted Disaster Recovery Licenses. The discounted rates are applicable for each Hot DR site.

Enterprise Site License

Accops provides customized license for enterprise as "Enterprise Site Licenses" which are not limited to number of users. Enterprise site licenses are suitable for organizations looking for 5000 users or more.

Please contact sales@accops.com for customized license.

Software Maintenance

Accops Software Maintenance agreement provides following benefits to the customers:

Features	Availability
Product Updates	Yes
Major Version Upgrades	Yes
Minor Version, Hot Fixes, Security Patches	Yes

Note: Software maintenance must be kept up to date from the last expiry date to receive the program benefits and technical support.

Support Services

Accops Support Services agreement provides following benefits to the customers:

Features	Standard Support Level	Enterprise Support Level	Platinum Support Level
Paid	Free with License/Hardware Unit	Paid	Paid
Number of support incidences	2 for 50 units	5 for 50 unit of license	Unlimited
Number of registered admin accounts on support portal	1	2 for 100 unit of license	Unlimited
Support Timings	8 x 5 IST	24 x 7 x 365: For Priority 1 issues when continued beyond regular timings. 9 am - 9 pm IST: All other issues	24 x 7 x 365
Software SLA	Priority 1: First response: 2 hours Workaround: 4 hours Priority 2: First response: 4 hours Workaround: 12 hours Priority 3: First response: 8 hours Workaround: 48 hours Priority 4: First response: 48 hours Workaround: 10 days	Priority 1: First response: 30 minutes Workaround: 2 hours Priority 2: First response: 60 minutes Workaround: 4 hours Priority 3: First response: 2 hours Workaround: 48 hours Priority 4: First response: 4 hours Workaround: 5 days	Priority 1: First response: 30 minutes Workaround: 2 hours Priority 2: First response: 30 minutes Workaround: 2 hours Priority 3: First response: 1 hour Workaround: 24 hours Priority 4: First response: 2 hours Workaround: 2 days
Support Method	Ticketing Portal	Phone, Web Portal, Ticket Portal, IM, Email	Phone, Web Portal, Ticket Portal, IM, Email
Onsite Support *	No	2 incidences, in India Metro cities only	On need basis
Proactive Remote Health Check-up	None	Annually	Quarterly
Dedicated Account Manager	No	No	Yes
Cost		Cost included as part of Software Maintenance	Discuss with sales@accops.com

Note: * Reasonable pre-approved expenses must be reimbursed by customer, which may include travel cost, lodging, meals, etc. Software maintenance must be kept up to date from the last expiry date to receive the program benefits and technical support.

Additional Services

Customers can choose following additional services from Accops

Service	Scope	Charges
Design, Install and rollout remote assistance by Accops Engineer	Remotely work with customer IT team to design, install and help with rollout of first 10 users	Charged based on slabs
Onsite installation and rollout assistance by Accops engineer	Work with customer IT team to design, install and rollout Accops solution up to 50 users. Onsite assistance available in specific geographies and limited cities. Expenses related to travel, lodging, meals etc. to be reimbursed by customers.	Charged per day basis
Onsite managed services for Accops virtualization	Accops engineer stationed onsite at customer site for day to day operations and maintenance of Accops infrastructure	Charged per month
Product Training	Product training delivered by Accops product experts	Charged per day for online or onsite training
Consulting Services for product modifications	Work with Customer IT team for product customization based on the mutually agreed scope. Charged on per hour basis for the type of developer involved.	Charged based on per hour