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Troubleshooting and Basic HowTos

Identify Application path on Linux SHD Server

To identify the application path in Linux SHD Server, you will need the console access of the Linux SHD. Open the Terminal and execute command which <Application name> e.g. which gedit

Application path on Linux SHD servers will be displayed.

Checking DVM Service status

To check the status of desktop agent service, open terminal and execute following commands:

For desktop agent service

sudo systemctl status edcdvm

For desktop agent monitoring service

sudo systemctl status edcdvmmon

Check Version of HyWorks DVM Tools - Linux

To check the version of HyWorks DVM tool, open terminal with user having sudo rights and execute the command

cat /etc/edcdvm/linuxDVM/productInfo.txt

Check Installation Logs of DVM Agent

To view the installation logs of DVM agent, open terminal with user having sudo rights and execute the command

vi /etc/edcdvm/linuxDVM/Logs/linuxDvmAgentInstaller.txt

Get location of Desktop Agent Logs

To get the location of desktop agent logs, execute command

vi /etc/edcdvm/linuxDVM/Logs/DesktopAgentLog.txt

Get location of Service Status Logs

To get the service logs, execute command

vi /etc/edcdvm/linuxDVM/Logs/services_status.txt

Checking HWE/ Non-HWE Kernel

As HyWorks supports only Non-HWE kernel OS, it's important to check using below methods:

  1. Open terminal and run below command

    dpkg -l xserver-xorg-core

  2. In output

    • If version, architecture and description is none it means kernel is HWE

    • If version, architecture and description information is available then it means kernel is Non-HWE.

Note

  • Accops HyWorks does not support personal/pooled desktops or virtual app delivery on HWE kernel OS.

  • Usually released versions with point 0 and point 1 have Non-HWE kernel.

Verification of Packages Installation (USB redirection not working)

To check packages are correctly installed or not:

  1. Go to the location where extracted packages are available

    1. Locate and verify assistive package installation logs
    2. Go to deb_packages_verify directory > logs. On this location 2 lists are present.
      1. Package installed logs and package not installed logs. From that you will get to know which packages are installed and which packages are not installed.
      2. Verifying if Built-in USB redirection driver is installed correctly:

  2. Open terminal

    1. Run command > eveusb.

    2. USB network gate window should get open.

    3. If it does not open, then reason may be internet availability or error while extracting packages.

    4. Please refer below screenshot. If below prompt occurs, then user needs to restart the Linux machine.

  3. Verify internet is available or not and then re-install the packages. Your issue will get resolved