Resolve Management Console accessibility Issue on Windows 2012 or Lower Versions

Mgmt Console is not getting loaded on Windows 2012R2 or lower version (Having IIS version lower than 10.0) with internal server error 500.19

HyWorks v3.4 is having some configurations to fix security vulnerabilities but may not be supported in older operating systems. Here is another configurations, which causes management console accessibility issue when the server operating system is having IIS version lower than 10.0.

Windows server 2016 is having IIS 10.0 by default; where as Windows 2012R2 or 2008R2-SP1 are having IIS version lower than 10.0 and thus are affected by this.

Issue Details

On installing HyWorks controller management console on Windows servers having IIS version lower than 10.0, the management console can not be accessed over the browser and an internal error 500.19 can be seen.

Recommendation

It is recommended to use newer operating systems i.e Windows 2016 or later.

Workaround

Following configurations can be changed to overcome this issue:

1. Access HyWorks Controller Management Console server

2. Navigate to following folder:

   C:\Program Files (x86)\Accops\HyWorks\Mmc (Default installation directory of HyWorks Management Console)

3. Take backup of existing Web.config file

4. Open Web.config file > locate and remove following sub-section

   <security> <requestFiltering removeServerHeader="true" > </security>

5. Save the Web.config file and restart IIS.

6. HyWorks Management Console should now be accessible on browser.