Skip to content

Remote Meeting

Overview

HySecure provides support for remote meetings between the HySecure users. The remote meeting functionality can primarily be used as a helpdesk facility for a HySecure user who intends to Provide Support to another HySecure user. Additionally, remote meetings can be set up among multiple users for chat, file transfer, or even sharing a presentation.

Note

The server that gets used to host remote meetings is the Progate Server.

The remote meeting feature is available in both the HySecure Web Portal and from the Desktop Client. The client provides an option to support connecting to another user. The other user has the option to request support from another user.

To provide a remote meeting option to HySecure users, a Remote Meeting application needs to be published for those users.

Create and provide access to the Remote Meeting application

  1. Create an application of the type Remote Meeting.

  2. Set the application's Application Server Address to the IP address of the HySecure Gateway.

    Important

    For HA, the Application Server address must be configured to use as the virtual IP of the HA cluster.

  3. Configure the Application Port as the default port (51234) and add this application to an application group.

  4. Create Application Access Based Access Control for the users to whom the Remote Meeting functionality needs to be provided, and add the created Application Group.

Note

As of this release, there is no option in the Management console to control which user types can Give Support. However, there is an option in the backend to control either just SO/Admin-type users or a specified set of users who can support all other users who have been allowed to have remote meetings.

Start/Stop Remote Meeting

  1. Log on to the Management console.
  2. Go to Settings > Service Config > Remote Meetings.

  3. The page displays the current state of the Server and the link to stop or restart the meeting.

    To stop the services, click Stop, and to start the services, click Restart.

Client Side Operations

Once the Remote Meeting application is published for the user, the user can see a Remote Meeting tab on the client launchpad. Follow the steps to initiate a remote meeting:

  1. Go to the Remote Meeting tab on the client launchpad and click Start Meeting.

  2. The username and meeting ID will be listed in the text box under the Get Support group. This information needs to be shared via email or phone with all the other users with whom the meeting needs to be initiated.

  3. The user requesting support will need to enter the received username and meeting ID in the respective text boxes under the Give Support box, then click Join Meeting.

  4. Now the support provider will have control over the system of the user receiving support.

Important

  • Multiple users can join the meeting.
  • Only 1 user can use the Get Support option. All other users will be able to join the meeting. The user’s screen will always be shared.