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Optional Configurations

Installation of Accops User Experience Monitor (AUEM) - DVM

Accops User Experience Monitor (AUEM) is a tool that collects detailed data from shared desktop servers. It tracks per-user, per-session metrics such as CPU and memory usage, network activity, and disk I/O. AUEM also reports on login times, including the latency for each step from entering credentials to accessing the desktop.

This tool is especially useful for troubleshooting slow desktop access issues and is included in the Log Shippers zip folder.

Follow the steps listed below to configure the RTT/DVM on the Controller, AUEM/DVM, and Registry Settings.

Prerequisites

  • SHD RDP access with admin privileges.

  • Controller Access with ADMIN privileges.

  • Controller Version: 3.4 SP2 LR1 HF1.1

  • HyWorks DVM Tools: v3.4.0.820

  • Windows Session Host Server: v3.4.0.18146

Steps to install the package on the required shared desktop servers:

  1. Log in to the SHD server using Admin privileges.

  2. Open Registry and navigate to the registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Accops\AUEM

    a. Set the monitor.winlogon as True.

    b. Set the monitor to True.

    c. Update the timer as per the requirement rtt.interval.seconds (default-10).

    d. Set the enable.rtt.calculation as True.

    e. Set the evaluate.all.proc.data as True.

    f. Set the elastic.server.host as ARS_IP:9200.

  3. Navigate to the Registry path: HKEY_LOCAL_MACHINE\SOFTWARE\Accops\DVMAgent\ADVANCE SETTINGS\EXTERNAL LOG SETTINGS

    a. Set the DumpUserSessionMonToSyslog flag as True.

    b. Set the DumpProcessMonToSyslog flag as True.

    c. Add ARS_IP in SyslogHost.

    d. Set the TrackingType type to 3.

  4. Navigate to the path: C:\Program Files (x86)\Accops\AUEM

  5. Open ServiceUtility.exe

  6. Enter the username as 'Admin' and Password.

  7. Next, configure the ARS server details and save the file

    a. ARS IP and Port 9200

    b. Select from the below server types:

    • ARS 1.0: If ARS version is ARS 1.8 (ELK Stack)

    • ARS 2.0: If ARS version is ARS 2.0 (Opensearch stack)

    • Syslog: If syslog server

    c. Authentication Enable

    d. Enter Username and Password of ARS server

    e. Enable Encryption

    f. Disable Validate Certificate

    g. Now save the configuration and close the ServiceUtility.exe

Note

Once you save this configuration, in the future, the ServiceUtility.exe username and password will be the same as ARS Authentication.

  1. Restart the following services:

    a. Accops HyWorks Desktop Agent

    b. Accops User Performance Manager Service

    c. Accops Windows Event Monitor Service

Note

Use the Latest Client version to test the configuration.