| 62127 |
Incorrect Restore Time Status Display on DR Site |
DR Site may incorrectly display Last Restore Time as "Not Synced" and Next Restore Time as "Not Defined" on Dashboard and DC-DR configuration page, even after successful restoration. |
| 61684 |
False Error During Bulk Low-Security User Import via CSV |
When importing 25,000+ low-security users through CSV file, administrator may see false error message indicating some users failed to import. |
| 61613 |
Custom SSL Port Not Retained After Restoring User Backup |
After restoring user backup, custom SSL port configuration appears correctly on UI but HySecure continues listening on default port 443. Workaround: Backend file modifications required to restore previously configured custom SSL port. |
| 61549 |
Manual IP Table Configuration Required After Reporting Database Relocation |
If reporting database moved to new server, manual IP table configuration required on relocated database server. Workaround: Configure IP tables manually on the relocated database server. |
| 61449 |
Access Device Details Skipped for Client Based Logins |
OS and Windows information are not captured in the Access Device record when a user logs in via the Workspace client or the HyLite plugin. |
| 61192 |
Access Device Details Skipped for HyLite Logins with EPS Disabled |
OS version and OEM details not captured in Access Device record when users log in through HyLite portal with Endpoint Security (EPS) disabled. |
| 60949 |
Incorrect Password Change Option Shown for SAML-Authenticated Users |
Users logging into HySecure through external SAML Identity Provider may incorrectly see password change option in My Profile section. Workaround: Message should display: "You will not be able to change your password when logged in using SAML authentication”. |
| 60903 |
No Error Shown When Host Scan Policy Limit Exceeds in Device Profile |
Administrators won't see error message when limit for adding host scan policies in device profile reached. Combined length of all policy names limited to 2048 characters. |
| 59683, 59639 |
Incorrect Self-Service Prompt for Password Reset/Account Unlock |
End users may still see prompt to use self-service portal for unlocking HySecure account or resetting Active Directory password after failed authentication, even when self-service option disabled. |
| 59518 |
Profile Update Failure for QR Code/SAML/Only MFA Based Logins |
Users logged in through Passwordless, SAML, or MFA only authentication cannot update Self-Service Portal profile even after entering correct password. |
| 59195 |
Turbo Apps Accessible Only for Latest Login with AD/LDAP Based VIP Assignment |
When Turbo VIP assigned directly through AD/LDAP attributes, Turbo applications work only for most recent login, even if multi-session enabled. |
| 58259 |
Password Update Does Not Log Out User's Other Active Sessions |
When multiple simultaneous session enabled, only session used to change password logged out. All other active sessions stay logged in. |
| 55670 |
Incorrect Session and Active Time for Reused Session |
If user logs into new session without logging out of previous one, "Total Session Time" and "Total Active Time" shown as zero in user logs. |
| 55064 |
Self Service Portal Not Supported with Alternate LDAP Server |
New feature allows users to change password after logging in using alternate LDAP server. However, alternate server does not support self-service options like account unlock or forgot password. |
| 55054 |
Removed IMEI Number from Access Devices and Device ID ACL |
IMEI number removed from Access Devices and Device ID ACL, as client lacks permission to read IMEI and only stores unique device ID instead. Use a unique device ID instead of IMEI |
| 53744 |
Mobile UI Limitation for Management Console Access to AD Users |
New feature allows AD users to access management console. However, when accessed from mobile devices, console UI may appear distorted. Workaround: Access the management console from desktop devices. |
| 52822 |
Delay in Updated Data for Local Users' CSV Export |
Exporting Local Users data to CSV file may not reflect most recent updates. Exported data can be up to one hour old. |
| 52659 |
My Desktop and Files Requires Supporting App for Turbo Tunnel Mode |
If administrator tries to configure My Desktop and Files application with Turbo Tunnel, warning appears stating application type not supported with turbo mode. |
| 50994 |
Turbo to Non-Turbo Client Transition Does Not Clear Peer Entry |
If user logs in with Turbo mode-supported client then switches to client not supporting Turbo mode, user's peer entry from HySecure not automatically removed. Workaround: Manual peer entry cleanup required. |
| 49178 |
Inaccessible Access Site Management Console with Custom SSL Port Based Authentication Site |
Administrator cannot access management console for access site if authentication site has SSL port other than 443. Workaround: Use port 443 for the authentication site SSL. |
| 48378 |
No Error Logs for Unreachable Access Sites |
No error logs generated when Authentication Site unable to reach Access Sites. |
| 47359 |
SAML Login Failure with More Than Two Additional Authentication Servers |
Login fails if user configures more than two additional SAML authentication servers. |
| 46443 |
One Time Backend Configuration for Turbo Module |
Turbo module must be manually loaded via SSH access to HySecure gateway. One-time configuration required to activate Turbo interface. |
| 44216 |
Reverse Proxy and SAML SSO Configuration Sync Failure with DR Setup |
Certificates necessary for SAML-based SSO and configuration files for reverse proxy-based web applications will not synchronize with DR Site setup, causing applications to become inaccessible. Workaround: Manual certificate and configuration file synchronization required. |
| 43102 |
Continuous Error Logs When External Reporting Database Is Unreachable |
If external reporting database configured with HySecure gateway and becomes unreachable, gateway continuously generates error logs. |
| 42792, 41407, 41406 |
Multi-Site Sync and DC DR Configuration Backup Not Supported |
Any configuration related to Multi-Site Sync and DC-DR Sync not backed up in User Backup and Whole System Backup. Workaround: Manual backup of Multi-Site and DC-DR configurations required. |
| 41907 |
Limit on Local User Group Size |
Administrator can only create/modify local user group with maximum 3500 users. Workaround: Split large groups into multiple groups under 3500 users. |
| 41405 |
SSH Application Screen Is Getting Clipped with Microsoft Edge Browser |
User's SSH application screen slightly clipped at top left of screen when using Microsoft Edge browser. Workaround: Use an alternative browser or adjust screen positioning. |
| 41077 |
Reset Doesn't Clear SAML Identity Provider Certificate |
While integrating SAML Identity Provider as Authentication Server, reset button clears all data but Identity Provider's certificate not cleared. |
| 40920 |
Missing Turbo Tunnel Option When Creating My Desktop and Files Type Applications |
Administrator cannot publish My Desktop and Files application as turbo tunnel-based application. Workaround: Create an application with app tunnel enabled, then modify it to use Turbo tunnel. |
| 36932 |
NGINX Services Down Due to Missing Host Entries for HBRP Apps Restored Through User Backup |
If host entries for host name-based reverse proxy (HBRP) applications not restored through user backup (host file entries not included in user backup by design), NGINX service may experience downtime due to host resolution failures. Workaround: Add host file entries manually and start the NGINX service through SSH for all HySecure gateway nodes. |
| 35925 |
Unable to Change Password Through Management Console and HyLite Portal for Google LDAP User |
Change password feature for Google LDAP users not working through: 1) Reset password through Registered Users in HySecure Management console, 2) Change Password after login through HyLite portal. |
| 35866 |
Unable to Reset Password and Unlock Account for Google LDAP Users Through Self Service Portal |
Reset password and unlock account through Self Service Portal not supported for Google LDAP directory users. |
| 33827 |
No Support for Adding Primary/Alternate Endpoint Containing Different Ports for UDP and TCP |
HySecure gateway doesn't allow identification of different primary/alternate endpoints with different ports used for UDP and TCP. Workaround: Use the same port for UDP and TCP. |
| 33424 |
RDP and Other Type Applications Are Not Working When Compression Is Enabled |
Users cannot access RDP and other types of applications when compression enabled on HySecure gateway. |
| 32362 |
SSH Access for Certain Servers Might Not Be Available via the HyLite Portal |
User may not be able to access SSH for certain servers through HyLite Portal. |
| 31036 |
App Access Failure in App Tunnel Pool with Different Authentication and Access Sites |
In case of different authentication and access sites, app access fails through App Tunnel Pool. |
| 29282 |
False Admin Log When User Try to Delete Access Filter Linked with ACL |
In access filter, when user tries to delete access filter policy linked with ACL, false admin log of deletion generated. |
| 28920 |
ARS Application as a URL Rewriting Reverse Proxy Application Will Not Be Accessible |
ARS application not accessible as URL rewriting based reverse proxy application. Accessible if published as hostname based reverse proxy application. Workaround: Use hostname based reverse proxy for ARS. |
| 28639 |
Unlock User Account in LDAP Is Not Supported |
Currently, unlocking user accounts only supported for AD and native HySecure users. |
| 28613 |
FIDO Based Login Failure in Case of HySecure Gateway Address Change |
If hostname of HySecure gateway modified, attempting to log in with FIDO security key as MFA option will fail validation and login. Workaround: Re-register FIDO keys after hostname change. |
| 28246 |
Face Authentication with ADFS MFA Plugin Not Working |
When opting for face authentication for MFA during Service Provider initiated login that redirects to ADFS server for authentication, SMS OTP generated instead. Workaround: Use SMS OTP or alternative MFA method. |
| 27495 |
Apply License Only When HA Based Services Are Running |
Ensure HySecure Services and Syncing services running on all nodes in dashboard before applying License. |
| 27303 |
Registration Issue with FIDO Security Key on Firefox Browser (Mac and Linux) |
FIDO key registration with Firefox not supported on Linux and Mac device. |
| 27295 |
Unable to Register FIDO Security Key on iOS Mobile Device |
User cannot register for FIDO through iOS device. Workaround: Use desktop or Android device for FIDO registration. |
| 27279 |
Management Console Inaccessible Through WAF |
If Web Application Firewall (WAF) exists between HySecure gateway and HySecure client, Management console will not load. |
| 27095 |
No Activity Logs for App Connect |
Only activity logs related to app access generated; no activity logs generated for app connect. |
| 26925 |
Reset Button Is Not Working for Site Group |
While modifying any Site group, reset button will not work. |
| 26619 |
Encountered Error When Trying to Navigate Back from Modifying App Whitelisting Rule |
While trying to navigate back from process path modification in App Whitelisting rule, administrator faces error in displaying data. Workaround: Use alternative navigation or refresh page. |
| 26531 |
EXE Path Appears Twice in 'Allow System Context Rule' After Restoring |
In Allow system context rule of App whitelisting, windir\System32\dllhost.exe path appears twice when paths restored. Workaround: Remove duplicate path manually. |
| 26234 |
While Accessing Keyboard Remote Console Is Not Getting Resized |
In remote application launched in HyLite portal via chrome/Safari browser, remote console not resized while accessing keyboard. Workaround: Manually adjust remote console window. |
| 25924 |
Selected Data Is Getting Unselected on Right Click |
In remote application launched in HyLite portal via chrome/Safari browser, selected data unselected once user tries to right click. Workaround: Re-select data after right-click operation. |
| 25920 |
Backspace Key Doesn't Work to Clear Out the Text |
In remote application launched in HyLite portal via Android browser, user needs to press multiple times (5-6 times) to delete single word. |
| 25861 |
Incorrect Error in Case of Misconfiguration for UPN Based Login with Client |
Incorrect error message "Invalid inputs" appears on HySecure client while logging in with UPN if "UPN support username in client" unchecked in Client settings. Workaround: Enable "UPN support username in client" in Client settings. |
| 25856 |
Truncated Error Message While User Reauthentication |
During session reauthentication if user enters wrong OTP value, error message appears truncated. |
| 25825 |
Unable to Apply New Service Pack/Upgrade Patch If Gateway License Is Expired |
Security Officer cannot apply new Service pack/Upgrade patch if gateway license expired. Workaround: Apply valid gateway license before applying service pack. |
| 25441 |
Both HySecure Nodes May Assume Active Role If Hosted on Hyper-V |
If HySecure gateway cluster hosted on Hyper-V, both active and standby node may assume role of active HySecure gateway. |
| 25277 |
Application Launching in New Window Will Not Launch in Full Screen |
Application launching in new window via HyLite portal will not launch in full screen resolution. Workaround: Manually maximize application window. |
| 25276 |
VNC Access to Mac Desktops Will Not Work with Specific Color Depth |
VNC access to Mac based desktops will not work if color depth set to 8. Workaround: Use color depth other than 8 for Mac VNC. |
| 25153 |
Authentication Failure with Certain Special Characters in Username/Password |
If username/password contains special characters "() []; '% \" then authentication will fail. Workaround: Avoid special characters () []; '% \ in credentials. |
| 25027 |
NTP Server Details Not Being Synchronized |
NTP details configured from HySecure management console not synchronized among nodes. Workaround: Configure NTP manually on all nodes. |
| 24024 |
Additional Authentication with Native Authorization Server Not Working |
If administrator set native authorization server and enabled additional authentication with it at time of user login, user login will fail due to authentication failure. Workaround: Use non-native authorization server for additional authentication. |
| 23740 |
HyLite Portal Not Supported with Internet Explorer |
HyLite portal not supported on Internet Explorer. Workaround: Use Chrome, Firefox, Edge, or Safari for HyLite portal. |
| 23228 |
Database Auto Backup Failure in Absence of Standby Node |
HySecure gateway stores database backup file in Standby node. If cluster does not have Standby node, Database will not be backed up. Workaround: Ensure Standby node present in cluster for database auto-backup functionality. |
| 23186 |
Turbo Interface with Name Containing &, % and - May Not Come Up |
If turbo interface name has special characters &, % and – then turbo interface may not come up. Workaround: Avoid special characters &, %, - in turbo interface names. |
| 23113 |
Activity Log for Turbo Application Access Will Not Be Generated |
When turbo user accesses turbo application, no corresponding activity log stored. |
| 23073 |
Service Manual Restart Required for Turbo Data Configuration Change |
Admin can modify data transfer setting for Turbo users in global configuration affecting "Idle since time" in Turbo Active users. |
| 23069 |
Idle Timeout for Users with Access to Turbo Apps Will Not Work |
Users with turbo application access remain logged in as long as machine active and connected to gateway. Handshake between gateway and client machine keeps user active, preventing idle timeout. Workaround: Configure Idle timeout initiated by workspace client based on mouse and keyboard activity. |
| 22981 |
Auto Failover Feature in Case of MySQL Service Down Is Not Supported |
Feature of HA failover if MySQL service down or not reachable will not work. |
| 22823 |
Custom LoggerDB Pruning Configuration Will Not Synchronize Among Nodes |
Any custom configuration for LoggerDB pruning done from backend will not synchronize among nodes. Workaround: Configure LoggerDB pruning manually on both Active and Standby nodes. |
| 22486 |
LoggerDB Pruning Configuration Is Not Being Included in User Backup |
Configuration related to LoggerDB pruning resets to its default if a user backup is applied. Workaround: Reconfigure LoggerDB pruning after restoring user backups. |
| 20997 |
No Admin Logs in Case of Database Auto Backup Events |
No Admin log will be generated for database backup generation-related events. |
| 20031 |
Return to App Button on Edit Web VPN Rules Page Not Working |
After clicking Return to App button on Edit Web VPN Location Block page, shows blank page with error. Instead use the alternative navigation or the browser back button. |
| 19822 |
Sometimes Connection to Sites from Management Cluster May Fail Due to Timeout |
No timeout for connection with site; sometimes management cluster waits long time and connection not established, causing other activities to fail. Multi-site may stop working. |
| 19802 |
Reporting Database File Reserving Storage After Purge |
Even after reporting database purged, some storage reserved by reporting database file. |
| 18614 |
User Login Fails If User Is Present in More Than 1000 Groups |
User login fails if AD user present in more than 1000 user groups. |
| 10196 |
Unable to Print Large Files Using Accops HyLite Printer |
The Accops HyLite printer cannot print large files. Use HyPrint PDF printer for large files. |