HySecure Troubleshooting¶
Gateway Dashboard — Monitor live status¶
▶ Understand and Monitor the HySecure Gateway Dashboard
Diagnose Tab¶
The Diagnose tab enables live connectivity and service checks from the management console.
▶ How to Use Diagnose Tab in HySecure
Log management¶
Export logs¶
▶ How to Use Log Export Feature in HySecure
Reference¶
Use case: Log file locations, what each log file covers, and how to interpret common error patterns.
Use case: How to collect and package all relevant logs for support escalation or post-incident analysis.
Archive logs¶
▶ How to Use Log Archival Feature in HySecure
Reports¶
Generate user access and audit reports.
▶ How to Use Report Feature in HySecure
Export users, devices, and sessions data¶
▶ How to Utilise the Export Feature for Users, Devices, and Sessions
Device inventory¶
View all registered end-user devices.
▶ How to Collect All End-User Information through the Device Tab
SSH access to the appliance¶
Enable SSH temporarily for deep diagnostics.
▶ How to Start and Stop SSH Service from GUI Console in HySecure
Manage gateway from VM Console¶
Access the appliance console directly from the hypervisor (useful when network is unreachable).
▶ How to Manage HySecure Gateway using VM Console
Restart or shutdown gateway¶
▶ How to Restart or Shutdown the HySecure Gateway from the Management Console
Manage Global Server Settings¶
▶ How to Manage Global Server Settings in HySecure Management Console
Stale user management¶
Remove or audit users who have not connected for a defined period.
▶ How to Use the Stale User Management Feature in HySecure
Reset Security Officer account¶
▶ How to Reset Security Officer Account in HySecure