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KB018: Configure Broadcast Messages for HyLite Portal

Last Updated: July 22, 2025

Applies To: HySecure Gateway 7.1 Service Pack 1 and above

Category: User Experience & Interface Enhancements

Overview

This guide explains how to configure broadcast post-login messages for HyLite Portal users. This enhancement extends broadcast message functionality to HyLite Portal, providing consistent communication across all access methods, including both Workspace client and browser-based portal access.

Prerequisites

  • HySecure Gateway 7.1 Service Pack 1 or higher.
  • Security Officer or Administrator access to the HySecure management console.
  • Understanding of Client Profile configuration.
  • Knowledge of user communication requirements.

Message Display Behavior

Previous Functionality

Before HySecure 7.1 SP1:

  • Broadcast messages are only visible to Workspace client users.

  • HyLite Portal users did not receive broadcast communications.

  • Inconsistent user experience across access methods.

Enhanced Functionality

HySecure 7.1 SP1 and Above:

  • Broadcast messages are displayed to both Workspace client and HyLite Portal users.

  • Consistent post-login message experience across all access methods.

  • Unified message management through a single configuration.

Procedure

Step 1: Access Client Profile Configuration

  1. Log in to HySecure Management Console

    • Log in as Security Officer or Administrator.

    • Navigate to Policies > Client Profiles.

  2. Select Client Profile

    • Choose DEFAULT CONFIGURATION for system-wide messages.

    • Or select a specific Client Profile for targeted user groups.

    • Click Edit to modify the profile.

Step 2: Configure Broadcast Message

  1. Navigate to Basic Configuration

    • Scroll to the Client Configuration section.

    • Locate the Basic Configuration subsection.

    • Find the Broadcast post login message setting.

  2. Edit Broadcast Message

    • Click the Edit button next to "Broadcast post login message".

    • The message configuration dialog will appear.

Step 3: Create Message Content

  1. Enter Message Text

    • Type desired message content in the provided text box.

    • Character Limit: Plan for appropriate message length.

    • Formatting: Plain text format supported.

  2. Message Content Guidelines

    • Clear and Concise: Keep messages brief and actionable.

    • Professional Tone: Maintain consistency with organizational communication.

    • Actionable Information: Include specific instructions or guidance when applicable.

    • Time-Sensitive Content: Use for announcements, policy updates, and maintenance notices.

  3. Save Message

    • Click Modify to save the message content.

    • The message is immediately available for display.

Step 4: Apply Configuration

  1. Save Client Profile

    • Click the SAVE CONFIGURATIONS button to apply changes.

    • Configuration is saved and activated immediately.

  2. Verify Configuration

    • Check that the Client Profile shows the broadcast message is configured.

    • No service restart required for message changes.

Message Display Timing

Post-Login Display

When Messages Appear:

  • Immediately after successful user authentication.

  • Displayed before the user accesses the main portal interface.

  • Shown to both Workspace client and HyLite Portal users.

Message Persistence:

  • Messages are displayed once per login session.

  • Users can dismiss messages to continue.

  • Messages reappear with each new login session.

User Interaction

Message Dismissal:

  • Users can close/dismiss messages to continue.

  • Messages do not block access to applications.

  • No forced reading time or acknowledgment required.

Configuration Scope and Targeting

Client Profile Application

DEFAULT CONFIGURATION:

  • Scope: All users system-wide.

  • Use Case: Organization-wide announcements and policies.

  • Application: Automatically applies to all users.

Specific Client Profiles:

  • Scope: Users/groups assigned to a specific client profile via Client Configuration Access control.

  • Use Case: Department-specific or role-based messaging.

  • Application: Only users with an assigned client profile receive messages.

User Group Targeting

Targeting Options:

  • Configure different messages for different user groups.

  • Create multiple client profiles with targeted messages.

  • Assign client profiles based on user roles or departments.

Example Targeting:

  • Executives: Client Profile with executive-focused messages.

  • IT Staff: Client Profile with technical announcements.

  • General Users: DEFAULT CONFIGURATION for standard communications.

Message Management and Updates

Real-Time Message Updates

Immediate Application:

  • Message changes apply immediately after saving.

  • No service restart or user logout required.

  • The next user login displays the updated message.

Message Modification:

  • Edit messages anytime through Client Profile configuration.

  • Update message content for changing situations.

  • Remove messages by clearing text content.

Diagnostic Steps

Verify Client Profile Configuration:

  1. Navigate to Policies > Client Profiles.

  2. Check the DEFAULT CONFIGURATION or the specific profile.

  3. Verify broadcast message content is configured.

  4. Confirm that SAVE CONFIGURATIONS was applied.

Test Message Display:

  1. Log in through HyLite Portal with a test account.

  2. Verify the message appears post-authentication.

  3. Test message dismissal functionality.

  4. A check message appears with subsequent logins.

Review User Assignment:

  1. Navigate to Policies > ACL.

  2. Check the client configuration access control assignment for affected users/user groups.

  3. Verify profile assignment is correct.

  4. Test login with a properly assigned user.

Note

  • Use DEFAULT CONFIGURATION for system-wide messages.
  • Messages display once per login session and can be dismissed by users.

Contact Support: support@accops.com for broadcast message configuration assistance.